Customer Service Operations Manager
Resume:
ANGELISE NIXON
PROFILE
Dedicated, accomplished, loyal, detail-oriented professional with 15 years+ of experience in operations, release of information and customer service. Proven strengths in organization, time management, communication, team leadership, exceptional problem solving, and analytical skills, allowing for the ability to perform in a fast-paced environment effectively.
CONTACT
PHONE:
**************@******.***
linkedin.com/in/angelise-nixon-66b71727b
ACTIVITIES AND INTERESTS
Volunteering
Community Service
Nature Enthusiast
WORK EXPERIENCE
Health Information Operations Manager
Datavant, formerly Ciox Health
2020-2024
Manage and lead staff of 30+ FTE employees.
Proactive at managing, troubleshooting, and achieving a yearly average turnaround time under 3 business days.
Responsible for identifying operational deficiencies.
Highly effective at facilitating, attending, coordinating, and organizing meetings and conference calls with our team and clients.
Proactively run and analyze system reporting and assist in maintaining a positive client relationship with our customers, patients, and requesters.
Proficient in meeting financial targets and setting daily productivity goals.
Highly effective at responding to concerns in a timely and professional manner.
Proactively managing a successful book of business.
Area Client Service Supervisor
Ciox Health
2019-2020
Supported the Health Information Operations Manager with day-to-day problem-solving, team leadership, and customer-client relations.
Responsible for managing staff, assisting in evaluations, interviewing and hiring competent employees, and mentoring employees to the next level in their career with Ciox Health
Effectively able to evaluate and make recommendations on increasing productivity and improving workflows, meeting facility revenue goals, and meeting all deadlines.
Maintained a high level of professionalism and great rapport with clients, maintained productivity and quality, and assured customer service standards.
Site Client Service Supervisor
Ciox Health
2017-2019
Supported the Health Information Operations Manager with day-to-day problem-solving, team leadership, and customer-client relations.
Effectively able to evaluate and make recommendations on increasing productivity and improving workflows, meeting facility revenue goals, and meeting all deadlines.
Maintained a high level of professionalism and excellent rapport with clients, maintained productivity and quality, and assured customer service standards.
Managed staff, assisted in evaluations, interviewed and hired competent employees, and mentored employees to the next level in their careers with Ciox Health.
Client Service Representative
Healthport Technologies
2010-2016
Strictly followed all federal and state guidelines for release of information, ensuring that all medical records and billing requests were compliant with company policy and HIPAA guidelines.
Attended and participated in mandatory meetings, conference calls, and training sessions.
Reported to work as scheduled and was compliant with the attendance policy.
Successful at meeting strict deadlines while processing time-sensitive HEDIS requests and core release of information
Dedicated to traveling from site to site and maintained a high level of customer service relations while meeting deadlines and goals.
Client Service Representative
Freedom Health
2009-2010
Strictly followed all federal and state guidelines for release of information, ensuring that all medical records and billing requests were compliant with company policy and HIPAA regulations and guidelines.
Reported to work as scheduled and was compliant with the attendance policy.
Successful at meeting strict deadlines while processing time-sensitive HEDIS requests and core release of information
Dedicated to traveling from site to site and maintaining high customer service relations while meeting deadlines and goals.
Attended and participated in mandatory meetings, conference calls, and training sessions.
Assistant Store Manager
Ann Taylor Loft
2006-2008
Assist the store manager in daily tasks and responsibilities
Supervise employees and provide training as needed
Ensure customer satisfaction and handle any customer complaints
Maintain store appearance and cleanliness
Assist in inventory management and restocking
Contribute to team effort by accomplishing related results as needed
Ensure key metrics and daily/weekly/annual goals are met
Lead Visual Merchandiser
Macys
2002-2006
Create visually appealing displays to showcase products
Develop and implement visual merchandising strategies
Train and supervise visual merchandising team
Collaborate with marketing and sales teams to drive sales through effective merchandising
Stay updated on industry trends and competitor strategies
Maintain store aesthetic and cleanliness
Manage inventory of visual merchandising materials
Conduct regular store walkthroughs to assess visual standards
Provide guidance and feedback to store staff on merchandising best practices
EDUCATION
Art Institute of Atlanta
Graphic Design
KEY SKILLS AND CHARACTERISTICS
Strong customer service skills
Strong time management
Strong organizational skills
Conflict resolution
Team building and culture champion
Strong motivational team leader
Strong analytical skills
Proactive and self-starter
Proficient in Microsoft Office, including Word and Excel
HIPAA compliant
Leadership
Project management
Problem solving
Turnaround time
Professionalism
Operations
Time management
Contact this candidate