Team Members Customer Service

ROY HARRIS

**** ****** **. *******, **. ***** · 386-***-****

*********@*****.***

To obtain a rewarding and challenging position with a progressive organization where my experience and abilities will enable me to make a strong immediate contribution and allow me the opportunity for growth and advancement.

EXPERIENCE

2022-2024

SHOP MANAGER

ACEVEDO RELIABLE AUTO REPAIR

ENSURING THE SHOP WAS OPEN ON TIME ANSWER CALLS AND SCHEDULE CUSTOMER ORDER THE RIGHT PARTS AND QUOTE THE RIGHT ESTIMATE AND INVOICE THE CUSTOMERS. ENSURE ALL THE REPAIRS WERE DONE ON A TIMELY MANNER.

2021-2022

SERVICE ADVISOR

TUFFY

ENSURE TO SUPPLY THE BEST CUSTOMER SERVICE BY ASKING THE RIGHT QUESTIONS POSSIBLE TO MEET THEIR NEEDS ON GETTING THE CAR SERVICE.

2019 – 2021

RETAIL SALES SPECIALISTS, Oreillys

Ensure all customers are served professionally by store team members. Oversee counter sales to ensure team members perform customer services satisfactorily. Ensure all team members are working designated schedules and clocking in/out according to policy. Perform all store closing duties, i.e. closing cash drawers, locking and securing the building and delivery vehicles, ensuring security system is on, etc. Protect company and store assets by greeting and observing customers and employees on the display floor

2017 – 2019

MACHINE OPERATOR, Spart0n electronics

Operate, set-up and maintain assembly machines and equipment used to produce various production assemblies. Examples of this equipment are (but not limited to) the following: SMT, wave & solder machines, auto insertion, component prep, wire cutting machines, blender machine, mixer machine, VSF extruder, Megomat, and other automated or semi-automated equipment.

2016 – 2017

MERCHANDISE AND STOCKING ASSOCIATE, Walmart

Putting away merchandise in the appropriate area. Setting up product displays and other promotional material. Assisting with unloading truck deliveries. Helping customers locate specific merchandise throughout the store. Ensuring that aisles are free of clutter and other tripping hazards

2015 – 2016

COSTUMER SERVICE, Amscot

Collecting payments on utility bills, cashing checks, help clients with additional in-store services, including making photocopies, wiring money, sending faxes and buying stamps, preparing money orders, processing requests for advance cash.

2011 – 2015

ASSISTANT MANAGER, Auto zone

Ensure all customers are served professionally by store team members. Oversee counter sales to ensure team members perform customer services satisfactorily. Ensure all team members are working designated schedules and clocking in/out according to policy. Perform all store closing duties, i.e. closing cash drawers, locking and securing the building and delivery vehicles, ensuring security system is on, etc. Protect company and store assets by greeting and observing customers and employees on the display floor.

2008 – 2011

ASSISTANT MANAGER, advance auto parts

Ensure all customers are served professionally by store team members. Oversee counter sales to ensure team members perform customer services satisfactorily. Ensure all team members are working designated schedules and clocking in/out according to policy. Perform all store closing duties, i.e. closing cash drawers, locking and securing the building and delivery vehicles, ensuring security system is on, etc. Protect company and store assets by greeting and observing customers and employees on the display floor.

2005 – 2008

CREW MEMBER, MCdonalds

Work in the kitchen preparing food and at the front counter helping customers through the ordering process. Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

EDUCATION

MAY 2010

AUTOMOTIVE TECH, Universaltechnical institute

MAY 2008

HIGH SCHOOL, deltona high school

SKILLS

High school graduate or equivalent.

Computer literate

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and written work instructions

Ability to use personal judgment to make minor alterations

Contact this candidate