Supply Chain Customer Service

MYRNA J. KEY PARKER

*** ******** ***. **** ****, SC 29732 704-***-**** **********@*****.***

Summary

Results-oriented Supply Chain Management Professional with extensive years of experience in optimizing supply chain operations, enhancing efficiency, and driving cost savings across diverse industries. Proven expertise in demand forecasting, inventory management, and logistics coordination, combined with strong analytical skills and a commitment to data-driven decision-making. Adept at building and maintaining strategic relationships with suppliers and stakeholders to ensure seamless operations and high levels of customer satisfaction.

Skills

Data Analysis

Quality Control

Capacity Planning

Risk Management

Analytical Thinking

Time Management

Project Management

Regulatory Compliance

Crisis Management

Logistics Coordination

Change Management

Supplier Relationship Management

Experience

PRICING ADMINISTRATOR 2021 to Current

ABX Charlotte, NC

Compiled, updated, and distributed accurate price lists to sales teams, ensuring compliance with company pricing policies and guidelines.

Coordinated directly with Sales and Customer Care teams to validate and resolve pricing discrepancies, leading to enhanced accuracy and efficiency in order processing.

Maintained and monitored pricing databases to ensure data integrity and prompt retrieval of information for both internal and external stakeholders.

MASTER DATA ANALYST 2019 to 2021

Domtar Fort Mill, SC

Supported the design, development, testing, and deployment of business intelligence reports, including standard and ad-hoc reporting solutions.

Acted as the primary liaison between business units, technology teams, and support teams, ensuring seamless communication and alignment of project goals.

Assisted in identifying data requirements and mapping business processes to create accurate, reliable data models and documentation.

PRICE QUOTE COORDINATOR, WEST REGION MERCHANT SALE 2015 to 2019

Domtar Fort Mill, SC

Supported sales efforts by maintaining up-to-date knowledge of market trends, industry dynamics, and the overall competitive landscape to enhance pricing accuracy and customer satisfaction.

Provided accurate and timely price quotes to customers and sales teams, ensuring alignment with company guidelines while considering manufacturing backlogs, mill capabilities, distribution models, and transportation costs.

Responded to customer pricing inquiries via phone and email, delivering clear and comprehensive information to facilitate efficient decision-making.

SALE SERVICE REPERSENTAT II, EG SALES SERVICE 2013 to 2015

Domtar Fort Mill, SC

Delivered exceptional customer service to assigned accounts, ensuring prompt and accurate responses to inquiries from customers, sales teams, and internal departments.

Served as a primary point of contact for coordinating communication between production, logistics, and sales accounting, ensuring seamless information flow and order accuracy.

Built and maintained strong relationships with internal and external stakeholders through proactive communication, follow-up, and problem-solving to address service issues.

INVENTORY SPECIALIST, WOOD PRODUCT DISTRIBUTOR 2010 to 2013

Weyerhaeuser Charlotte, NC

Managed pricing and updates for over 3,000 SKUs, ensuring accuracy and publishing revised price pages as needed to support sales and inventory strategies.

Oversaw replenishment of approximately $1 million in inventory through vendor-managed processes, optimizing stock levels and maintaining efficient supply chain operations.

Cultivated and maintained vendor relationships, negotiated purchase terms, and implemented strategies to meet targets for inventory turns, fill rates, and reduction of slow-moving or dead stock.

CUSTOMER SERVICE REPRESENTATIVE, WOOD PRODUCT DISTRIBUTOR 2007 to 2010

Weyerhaeuser Charlotte, NC

Provided comprehensive support to sales and purchasing associates in a fast-paced environment, managing order entry, customer service, and product replenishment activities.

Assisted customers and vendors with sales and service inquiries via phone, delivering prompt and professional communication to address needs and resolve issues.

Facilitated order processing through various channels, including EDI orders and program sales, ensuring accurate entry and efficient fulfillment.

SALES DEVELOPMENT, BAGS AND FOOD SRVICE 2006 to 2007

Weyerhaeuser Charlotte, NC

Collaborated with account managers on operations-focused projects, conducting on-site store visits, collecting data, and preparing presentations to communicate findings to existing customers.

Gathered and analyzed market information on target accounts to identify growth opportunities for the Charlotte Bag plant and supported strategic planning efforts.

Completed comprehensive training on the bag business, gaining in-depth knowledge of production, sales service, shipping, and accounting processes.

CUSTOMER SERVICE TEAM LEAD 2005 to 2006

Weyerhaeuser Terre Haute, IN

Led and managed a team of eight Customer Service Representatives, providing daily leadership, guidance, and support to enhance team performance and service quality.

Collaborated with the Customer Service Manager and other Team Leads to develop, recommend, and implement policies, procedures, and standards to improve customer service operations and foster team cohesion.

Ensured consistent application of policies and guidelines across CSR teams, aligning efforts with business objectives and driving a culture of accountability and excellence.

CUSTOMER SERVICE REPRESENTATIVE III, CONTAINERBOAR 2003 to 2005

Weyerhaeuser Federal Way, WA

Communicated effectively with sales managers, transportation teams, internal mills, and vendor services to troubleshoot and resolve complex issues, ensuring seamless operations.

Liaised with suppliers and brokerage managers to facilitate claims, collections, and vendor payments, maintaining strong relationships and timely resolution of outstanding matters.

Supported both internal and external box plant operations by addressing their needs and coordinating necessary resources to optimize production and service delivery.

Education

Tacoma Community College Tacoma, WA 1986

Fort Steilacoom Community College Lakewood, WA

Professional Development Training

Accredited Office Ergonomics Evaluator, The Ergonomics Center of North Carolina

Leadership 101 – Leadership Essentials

The Seven Habits of Highly Effective People by Steven Covey

Diversity Management Training

Total Quality Work Systems

Total Quality Management

Technical Skills

JDE, Proficient

SAP, Proficient

BAAN, Proficient

Word, Advanced

Excel, Advanced

PowerPoint, Proficient

ACCESS, Advanced

AS400

Exchange, Advanced

Outlook, Advanced

RightFax 8.7, Intermediate

Data Entry

Detail oriented

Motivated self-starter, proactive

Possess initiative and ability to take independent action

Extensive spreadsheet and database experience

Excellent communication skills, both written and oral

Excellent interpersonal skills

Excellent problem-solving skills

Excellent teaming skills

Strong commitment to quality

Strong customer focus

Contact this candidate