Medical Assistant Customer Service
Resume:
KELLEY R. CARTER
CERTIFIED CLINICAL MEDICAL ASSISTANT
LEWES, DE 19958
*******@*****.***
OBJECTIVE
Searching for position where I can utilize my abilities as a medical professional, providing excellent customer service, compassionate care, and working with a healthcare team to obtain the best possible outcome for the patient.
SKILLS & ABILITIES
Communication skills: completed classes in Telephone Techniques, Active Listening, Communications, experience with written (including e-mail and faxes), oral and telephone communication.
Computer skills: Microsoft 365 (Word, Excel and Powerpoint), Accounting and Tax Software, Electronic Health Records
Accounting skills: Accounting Specialist for over 10 years and am familiar will all accounting functions including reports, taxes, and spreadsheets
Customer Service Skills: Worked in retail, assisting customers and answering questions, resolving complaints, placing/tracing/locating orders, cashier functions, telephone inquiries and follow-up.
Nursing skills: Home health care aide, former CNA with extensive experience in daily patient care including ADLs, bathing, toileting, vitals, wound care, range of motion exercises, mechanical lifts, organizing of nursing supplies, assisting nurse with medication administration and patient testing. Practiced EKG, Vitals, Needle Injections, Role Playing with patients in various situations in classroom.
Teamwork skills: Worked with many healthcare professionals to provide excellent care for patients in the nursing home/home health environment. In the office, I worked as a team with others to gather information, prioritize work duties, produce projects, reports.
Organization skills: Utilized problem solving skills to solve problems in office, retail, nursing home, home health, computer operations, customer service issues. Organized, stocked, and ordered office supplies, scheduled doctor appointments for patients, followed up for patients, tracked vital signs, helped patients to organize services/spaces in home.
EXPERIENCE
Genesis Healthcare, Milford Center, Milford, DE Certified Nursing Assistant 2017-2022
Provided day to day nursing care for nursing home residents. Vitals, ADLs, reports, wound care, range of motion, mechanical lifts, bathing, feeding, dressing, and toileting. Assisting nurse with other duties as required.
Cheer, Inc. Georgetown, DE Home Health Aide 2015-2017
Worked in patient homes assisting with ADL and assisting with transportation/shopping. Organizing activities/doctor appointments.
EDUCATION
July 2024 Medical Assistant Certificate Program
Polytech Adult Education, 823 Walnut Shade Rd, PO Box 102, Woodside, DE
Completed classes in Medical Terminology, Electronic Health Records, Anatomy & Physiology, Administrative Medical Practices, Clinical Medical Practices, and NHA Certification Preparation. 80 hour externship.
June 2015 Certified Nursing Assistant Program
Sussex Technical Adult Education, Georgetown, DE
Learned skills necessary in the care of patients in the healthcare environment. ADLs, feeding, bathing, dressing, first aid/wound care, mechanical equipment usage/care, reports, range of motion/exercises, HIPPA and other laws/regulations.
CERTIFICATIONS
Certified Clinical Medical Assistant, National Healthcareer Association, expires 9/17/2026
CPR BLS for Healthcare Providers, American Heart Association, expires April 2026
Stop the Bleed 2024
OSHA 10 July 2024
Certified Nursing Assistant 2015-2022
REFERENCES AVAILABLE UPON REQUEST
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