Customer service
Resume:
AMBER ROSS
Ga, ***** ***********@*****.*** 478-***-****
Skills Summary
Experienced Work at Home agent trained in processing information online and responding to customers. Adept at taking information from customers, upselling to increase sales and motivating others on the sales team. Establishes relationships with customers, analyzes customer needs and resolves complaints. Processes excellent communication and problem- solving skills.
Education
High school Diploma May 2020
Westside High school
Associate Degree July 2022
Albany State University
Experience
Health Billing Specialist, 07/2023 – 08/2024
Vida Health Inc – Remote
o Communicating with others to exchange information.
o Processing payments on behalf of clients, maintaining organized financial records to aide reporting and calculating bills.
o Learn and use multiple computer software, systems and technology.
o provide general billing information, processing endorsements, taking payments, and processing payment plan changes.
o Handle all correspondence via mail, email and necessary refunds; perform other duties as assigned by management.
Customer Experience Professional, 06/2022 – 07/2023
Teleperformance USA – Remote
o Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
oUtilized telephone, online chat, and email platforms to deliver outstanding customer service.
oResponded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
oAddressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Technical Support Specialist, 01/2020 - 07/2021
Cox communications - Macon
o Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
oAssisted customers in identifying issues and explained solutions to restore service and functionality.
oResolved diverse range of technical issues across multiple systems and applications for customers and end-users across various timezones.
ocollaborated with supervisors to escalate and address customer inquiries or technical issues.
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