Project Management Customer Support
Resume:
Oritseweyinimi Folashade Enyinnaya (Preferred name or known as Weyi)
Katy, Texas, 77449
*******@*****.***
Summary
Dynamic and analytical Associate Health Scientist with a Bachelor’s degree in Microbiology, blending technical expertise with cross-functional experience in laboratory testing, project management, and sales/marketing leadership. Proven ability to conduct research and testing while managing projects, coordinating teams, and driving operational efficiency. Skilled at bridging technical and business disciplines, with a passion for applying scientific knowledge to improve health outcomes.
Education
Bachelor of Science in Microbiology
University of Lagos, Lagos State
Graduation: 2004
Diploma in Computer Science
Dominion Institute of Information
Technology. Ekiti state, Nigeria
Graduation: 2005
Associate in Biology with a view in Nursing
Houston Community College, Houston, Texas
Graduation: 2025 May
Professional Experience
Sales Supervisor
Blue Label Connect [March 2017-December 2022]
Johannesburg, South Africa
Supervise and support a team of sales representatives by setting performance goals, providing guidance, and evaluating performance.
Conduct training sessions to improve the skills of sales staff, focusing on customer interactions, product knowledge, and effective sales techniques.
Create schedules and ensure that staffing is adequate to meet customer demand.
Oversee daily sales operations and track progress against targets.
Collaborate with other departments, like marketing and customer support, to optimize promotional strategies, improve service quality, and increase customer acquisition.
Act as a point of escalation for complex customer inquiries or complaints, ensuring issues are resolved promptly.
Maintain strong relationships with key clients, identifying upsell or cross-sell opportunities.
Track sales metrics (such as conversion rates, revenue, and average order value) and prepare regular reports for management.
Analyze market trends, competitor performance, and customer behaviour to refine sales strategies.
Ensure that all sales activities comply with company policies, industry regulations, and telecommunications laws.
Maintain high standards of service quality, ensuring that team members provide accurate information and adhere to best practices.
Team Lead, Sales & Marketing
Blue Label Telecoms, December 2012-February 2017]
Johannesburg, South Africa
Led a team of 10+ sales and marketing professionals, implementing strategies to increase customer acquisition and retention rates.
Manage back-office system (OASIS):
oQuality management;
oProblem and incident management;
oKnowledge management.
Ensuring all queries are attended to by the network team;
Ensure all SLA are met by team with regards to queries;
Ensure month end reports are accurate and completed
Laboratory Scientist
Premier Specialist Medical Center [May 2003-June 2007]
Lagos Nigeria
Conduct research and testing within a laboratory setting to assess health-related biological data and ensure compliance with regulatory standards.
Collaborate with cross-functional teams to support scientific studies, preparing technical documentation and maintaining accurate records of laboratory results.
Analyze and interpret experimental data, delivering insights to improve testing accuracy and ensure high-quality outcomes.
Actively contribute to risk assessments and implement quality control processes to optimize lab operations and safety protocols.
Laboratory Technician—Internship
Premier Specialist Medical Center [December 2002-April 2003]
Lagos, Nigeria
Performed microbiological tests on clinical and environmental samples, using aseptic techniques and adhering to laboratory safety standards.
Maintained laboratory equipment and instruments, ensuring calibration and routine checks for accuracy and precision.
Recorded, analyzed, and reported test data, providing technical assistance to senior scientists for ongoing research projects.
Contributed to the development of Standard Operating Procedures (SOPs) to improve laboratory practices and ensure compliance with regulatory guidelines.
Skills
Technical Skills: Microbiological testing, aseptic techniques, data analysis, laboratory safety
Project Management: Timeline management, budget tracking, risk assessment, cross-functional collaboration
Leadership: Team management, staff training, performance analysis, strategic planning
Communication: Report writing, documentation, stakeholder coordination, presentations
Software: Microsoft Office Suite, OASIS
Certifications
HIPPA (Health Insurance Portability & Accountability Act)
SCRUM (Project Management)
Professional Affiliations
Member, American Society for Microbiology (ASM)-In view
Contact this candidate