Data Entry Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

FELICIA BRADSHAW

*** ********* *****, *********, ** 30016

H: 404-***-**** *****************@*****.***

A self-motivated, detail-oriented Business Analyst highly regarded for 20+ years of experience providing exceptional support and ensuring projects are completed on time and with extreme confidentially. Proven track record of delivering advanced analytical, clerical, and management assistance for engineering functions. Known for outstanding accuracy and organization with the ability to perform project management, capital funding and presentation/documentation support. Out-of- the-box, analytic thinker who pushes creative limits to resolve complex issues while optimizing project outcomes.

Complex Negotiations Reporting/Forecasting

Training/Development Financial Management

Technical Expertise Research/Analytics

Relationship Building Telecommunications

Capital Funding Troubleshooting

Customer Service Design Technology

AT&T

Data Circuit Designer Atlanta, GA May 1999 - August 2018 Employ exceptional technical abilities to manage various applications including database management and word processing, significantly enhancing organizational efforts. Record and interpret complex test data on parts assemblies and mechanisms while also conferring with engineering personnel regarding the details and implications of test procedures and results. Identify required data acquisition plans and test parameters in order to assemble equipment for conformance to specifications. Gain a full understanding of customer order requirements/scope of work and produce an accurate design layout record demonstrating a basic knowledge of the company products and their specifications required to meet the customer/end-user requirements.

. Constructed and maintained critical test facilities for data and voice systems according to specifications assuring all projects were completed on time while exceeding expectations.

. Accurately interpreted, diagnosed, maintained and operated test setups and equipment to detect malfunctions, decreasing downtime by 96%

. Operated and calibrated key computer systems and devices to comply with test requirements and perform extensive data acquisition and analysis.

. Provided exceptional customer service by handling immediate order placement and delivering appropriate account information, increasing customer satisfaction ratings by 98%.

. Designed a circuit path across the company network by applying the general knowledge and understanding of basic network architecture, routing configurations and applying documented design consumption rules.

. Created and provisioned customer, networks, dark fiber, voice, Ethernet, point to point and collocation circuits including both on-net and off-net basic routing network configurations.

. Devised layout records and maintained data integrity of inventory record consumption while initiating capacity requests and tracks for completion based on deployment commit date.

. Validated orders for information accuracy based on internal company product ordering specifications.

. Managed an individual daily workload in alignment with revenue and customer commitments across multiple orders, systems, and processes.

AT&T

Business Customer Sales & Service Representative Atlanta, GA October 1986 - May 2000 Expertly handle a variety of crucial administrative functions including managing payroll by maintaining timekeeping information and processing/submiĴing payment guaranteeing 100% accuracy. Skillfully oversee sensitive accounting tasks such as money collection/depositing, funds disbursement, billing/invoicing, records management and account balancing. Deliver excellent staff support by arranging conferences, meetings and travel reservations for office personnel. Establish a warm, inviting and clean reception area to greet visitors, handle inquiries and escort them to the appropriate party.

. Managed multi-line phones and provided friendly customer service to all callers while routing them to the correct destination or assisting if applicable.

. Developed and managed paper/electronic filing systems to improve office organization, recording information, updating paperwork and maintaining documents such as aĴendance records, correspondence and other material.

. Maintained detailed calendars in order to coordinate schedules, client/ supervisor appointments and events, elevating operational efficiency by 98%.

. Effectively operated electronic mail systems and coordinated the flow of information both internally and with other organizations ensuring strong lines of communication for optimal business EDUCATION

success.

. Coordinated and conducted conferences, meetings and special events such as luncheons and graduation ceremonies assuring all events ran smoothly and efficiently.

. Administered comprehensive training and assistance to 18 staff members with computer usage, increasing productivity by 98%.

. Supervised 18 clerical staff members and provided training and orientation to new staff members assuring the complete understanding of their responsibilities and company policies.

. Built and maintained both internal and external company websites ensuring the prompt dissemination of detailed, pertinent information.

. Established and introduced appropriate work procedures/schedules and closely monitored the daily work of 18 clerical staff members for maximized productivity and efficiency.

. Reviewed staff members' work for correct spelling and grammar and recommended revisions, ensuring all company format policies were followed. MBA: Business/Entrepreneurship

Nova Southeastern University

Fort Lauderdale, FL 1998

BBA: Marketing

Georgia State University

Atlanta, GA 1991

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