Technical Support Process Improvement
Resume:
RASHMIRANJAN
PARHI
****.*****@*****.***
West Windsor Township, New Jersey 08550
SKILLS
IT problem-solving
Technical Support Management
IT Budgeting
IT Process Improvement
IT Training and Development
IT Compliance
Project Planning
User Support
Project Leadership
Finance Transmission
EDUCATION
-Certified SAP Finance - 1/2010
-Cost & Management Accounting. 12/1994
-Bachelor of Law . 06/1994
-Bachelor of Science . 06/1991
PROFESSIONAL SUMMARY
A seasoned leader with over 23 years of comprehensive experience in SAP solution management and delivery within the dynamic realm of the Pharmaceutical Industry. My expertise spans strategic leadership, SAP Design Authority management, cross-functional delivery, and governance of SAP configuration and development. With a solid foundation in SAP functional expertise and a keen eye for process optimization, I've provided guidance to both SAP teams and business users, driving continuous improvement and innovation. My commitment to governance and compliance has been instrumental in ensuring system stability, data integrity, and regulatory adherence within the SAP landscape.
WORK HISTORY
SUN Pharmaceutical Industries Inc - Director IT
Princeton, NJ • 09/2019 - Current
Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes
Managed team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success
Lead the global teams responsible for delivery and governance of SAP Source to Settle, eCommerce
Develop and execute the strategic direction for the SAP Design Authority, aligned with organizational objectives
Provide visionary leadership, Tax, and Financial Planning and Analysis
Collaborate with key stakeholders to understand business requirements and translate them into effective SAP solutions
Negotiated contracts with vendors, securing cost-effective services for the organization's IT needs
Established IT policies and procedures, fostering a secure and efficient work environment for all employees
Collaborated with cross-functional teams to provide optimal technology support for various departments within the company
Reduced downtime and improved overall system performance by proactively addressing potential issues with Business Users
Implemented SuccessFactors and SAP HR Payroll at NAM Region
Implemented OpenText AP Scanning solution in USA, Canada, Israel and Western Europe Countries like Spain, Italy, Germany, France, Netherlands & UK
Implemented Concur T&E in USA, Canada & Israel
Integrated payments with AMEX, JPM
Driving new IT initiatives, Technology evaluation and business cases for new IT initiatives, IT general and Company level statutory audits, ensuring timely execution of IT initiatives within budget
SAP Rollouts, Support, Fit GAP Analysis and enhancements/developments across USA, Canada, Israel and European Region.
Product Costing
Sun Pharmaceutical Industries Ltd - DGM IT
Mumbai, India • 06/2016 - 09/2019
Maintained accurate documentation of all client interactions, streamlining future communications, and providing valuable insights for improvements
Provided exceptional client service, leading to increase in overall customer satisfaction ratings
Established strong relationships with clients, leading to increased trust and long-term business partnerships
Provided ongoing support for existing clients, fostering loyalty through attentive service and consistent follow-up communications
Coordinated cross-functional teams to ensure timely completion of projects and tasks, meeting all deadlines and requirements
SAP Global Rollouts, Support, Fit GAP Analysis and enhancements/developments in ECC and S/4 HANA
Responsible for Project planning, Resource Planning, hiring for Various Projects
Creation of Business cases and evaluation of new applications for productivity improvements
Vendor negotiations and tracking of Service level agreements
Responsible for Planning, conceptualizing, managing and delivering Projects and IT Initiatives towards Process Automation.
Best Info Solutions (P) Ltd - Senior Consultant
Jamshedpur, India • 03/2015 - 06/2016
Engaged with Accenture India Services Ltd for SAP Implementation Project at Usha Martin Ltd, Jamshedpur, India
Preparation of Business Blueprint document, System Configuration, GAP Analysis, Integration Testing, RICEFW Preparation, System enhancement, Data Migration.
Jindal Info Solutions Ltd - DGM IT
Raigarh, India • 03/2014 - 03/2015
SAP Rollouts at Jindal Power Ltd, Tamnar, India
SAP Rollout at Jindal Steel Ltd, Indonesia
New GL Migration at Jindal Steel and Power Ltd, New Delhi, India
H2H Vendor Payments through HDFC Bank Ltd
Process Automation – Inter Comp Vendor Invoice Processing, Service Tax Reporting as per legal requirement.
Ranbaxy Laboratories Ltd - Sr Manager IT
Gurgaon, India • 07/2001 - 03/2014
SAP Project Management & Implementation from Jul'2017 to Mar'2014
Fiscal Year Change from CY (Jan-Dec) to FY (Apr-Mar)
Ranbaxy Ukraine Ltd, Kiev, Ukraine
Laboratories Ranbaxy S.L.U., Barcelona, Spain
Terapia SA, Romania
Ranbaxy Europe Ltd, UK
Ranbaxy Italia SPA, Milan, Italy
Solrex Pharmaceuticals Pvt Ltd, Panchkula, India
SAP Merger of Ethimed NV, Belgium & Ranbaxy Pharma AB, Sweden with Ranbaxy UK Ltd., UK
Ranbaxy SA (Pty) Ltd, Centurion, South Africa
Sonke Pharmaceuticals (Pty) Ltd, Centurion, South Africa
Be-Tabs (Pty) Ltd
South Africa
Be-Tabs Investment (P) Ltd, South Africa
Ranbaxy China Ltd, China
System Integration Projects
Vendor Payments – H2H with HDFC Bank, CITI Bank
Newgen OMNI with SAP for Vendor Invoice Processing
SAP Upgrade Projects
Upgrade from SAP R/3 4.6C to SAP ECC 6.0
Upgrade from SAP ECC 6.0 to ECC 6.03 subsequently to ECC 6.05
Migration from Classic to EWT
Audits and Controls: SAP J-SOX & IT General, Process/Company Level Controls Audits conducted by KPMG & E&Y team
Checking & activating various controls as per JSOX recommendation & finding out process flaws as per guided procedures.
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