Customer Service Claims Adjuster

NATHAN KISSELL

724-***-**** ***** W **rd St Shadyside, OH 43947 **********@*****.***

PROFESSINIAL SUMMARY: Dynamic soon to be claims adjuster with drive providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.

ADMINISTRATION – Solid background in planning and executing business plans from specific carriers to carry out the company objectives and plans. Hands-on leader with negotiation skills and experience cultivating strategic consumer and business relationships. Proficient in determining timelines and establishing deliverability to meet customer expectations.

LEADERSHIP – Decisive team leader with experience developing proficient and effective support teams. Determined strategist utilizing proven techniques to analyze data to uncover business needs. Experience with capitalizing on individual strengths in various environments while mentoring and encouraging all team members.

COMMUNICATION – Powerful capacity to interact in both verbal and written form. Meticulously attentive while listening and considering the opinions of others to solve problems in new ways. Ability to develop an atmosphere conducive to productive relationships and positive interaction between customers and colleagues.

PROFESSIONAL SKILLS

Strategic Planning

Communication

Multiple Team Coherence

Customer Focused Delivery

Critical Thinking

Problem Solving

Training and Leadership

Values diversity

Nimble Learning

Self-Development

Information Management Skills

Customer Focused

Instills Trust

Optimizes Work Processes

Xactimate

Data Security

User Authentication

Database

Reporting

Medical Billing Systems

Ensures Accountability

Decision Quality

Customer Satisfaction

Customer Contact

Conflict Resolution

Negotiation

WORK HOSTORY

ANSYS – SALESFORCE INTERN Aug 2022 -June 2023

CRM

QA

Data Analytics

Customer Service

Remote work

TRUCK DRIVING CLASS A- MUTIPLE CARRIERS Jun 2013 – Aug 2021

Transportation of Hazardous Materials to and from Well locations throughout Western Pennsylvania, Ohio, and West Virginia Subject to the FMCSRs

Subject to safety-sensitive function in DOT-Regulated mode subject to the Drug and Alcohol Testing Requirements of 49 CFR Part 40

Daily Reporting as well as daily logging in accordance with DOT regulations

MYERS WELL SERVICE – SUPERVISOR Jun 2015 - Sept 2015

Supervision of 30 + drivers

Daily scheduling with problem solving

Office, Excel program reporting

Daily reporting with deadlines

Relationship with maintenance crew

Well site to well site supervision

Working relationship with well attendants and supervisors

Remote supervision of employees

Understanding of well site procedures and safety regulations

PHYSICIAN TECHNOLOGIES Jan 2006-2012

AR

Collections

Data Entry

Conflict Resolution

Collections

Customer Conflict Resolution

EDUCATION

Associates Degree, Community College Of Beaver County PA, Air Traffic Control 1999-2001

Adjuster Pro Trained, Xacatmate trained, Construction 101. AUG 2024

70-20 FLA NON-RES DESIGNATED HOME STATE ALL LINES ADJUSTER

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