Customer Service Front Desk

JANET E. DOZIER

Sanford, FL 327**-***-***-***

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janetdozier3 *@*****.***

PROFESSIONAL ABILITIES:

• Excellent communication and customer service skills.

• Ability to single-handedly take charge of a barrage of telephone calls while allowing a steady flow of traffic in the lobby.

• Capacity for maintaining a professional demeanor at all times.

• A wealth of knowledge of front desk and client first impression positions.

• Experience in a variety of settings, including hospitals, doctors' offices, transportation, general consulting firms, engineering firms, and car dealerships.

PROFESSIONAL EXPERIENCE:

SWITCHBOARD OPERATOR/DISPATCHER 2012 -Present

Seminole State College of Florida - Sanford FL

• Answer all incoming calls all four campuses; meet and greet associates, students, Faculty members and visitors.

• Dispatch all transmissions to the Security officers in a timely manner.

• Provide excellent customer service to all callers and direct calls to proper departments.

• Data entry of all parking citations for Altamonte, Oviedo, Heathrow and Sanford/Lake Mary campus.

• Process and file all parking citations and other clerical duties. RECEPTIONIST

I

TELEPHONE OPERA TOR

Holler Honda

- Orlando, FL

• Answer all incoming calls; meet and greet visitors, customers, and other guests.

• Receive and distribute all company mail.

• Issue dealer tags to Sales Associates for test-drives.

• Cash customers out once invoices have been generated.

• Process and file all customer records in the filing system. RECEPTIONIST

PSI, Inc.

- Orlando, FL

• Answered all incoming calls.

• Met and greeted all visitors, clients and staff employees. 2009-2012

2004-2009

• Sorted and distributed all incoming company mail, including blueprints and plans, to specified departments.

• Maintained and updated telephone iist that included all cellular phones, inter-office extensions and departments.

• Reserved and scheduled conference rooms for all staff members. RECEPTIONIST

ZHA, Inc.

- Orlando, FL

• Answered all incoming calls.

• Met and greeted visitors, guests, and prospective New Hires.

• Validated parking.

• Updated telephone list, along with Employee Directory.

• Provided customer service.

• Scheduled meetings for multiple conference rooms and set-up conference calls.

•. Assisted the Administrative Assistant with clerical duties. EDUCATION Seminole High School Diploma

1998-2003

Sanford, FL

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