Front Office Operations Manager

AB

OBJECTIVE

To obtain a managerial position within an established company in order to utilize office and management skills. I am looking for the opportunity to advance and contribute as a resourceful addition to the team

SKILLS

Professional phone etiquette

Effective problem-solving skills

Ability to stay calm under pressure.

Efficient MS office

Excellent customer service due to 10+ years of experience.

ANDRE BOWEN

OPERATIONS MANAGER 2633 SOUTH ROAD APT G7

POUGHKEEPSIE NY 12601

EXPERIENCE

OPERATIONS MANAGER • HYATT • AUG 2021 - CURRENT

Assist the director and assistant director of the front office with managing the front office operation

Ensure that sales, front office, and reservation staff are kept informed of rate structure and know-how to implement yield management policies and procedures

Directly respond to guest complaint letters and comment cards in accordance with company standards

Recruit, select, train, motivate and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit

Manage a staff of twenty-five associates

Attended daily revenue management meetings with company and hotel personnel

Achieved high ratings in quality assurance and corporate standards

Developed the housekeeping department to provide the highest ytd mystery guest score of 95.4%.

GENERAL MANAGER • HOWARD JOHNSON • OCT 2016 – AUG 2021- CURRENT

Maintain an operating environment that assures consistent guest satisfaction.

Implement effective open-door communication system that crosses departmental lines in order to reach all employees.

Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

GENERAL MANAGER• DAYS INN •APRIL 2014 – SEPT 2016

Established and maintained applicable preventive maintenance programs to protect the physical assets of the hotel.

Managed day-to-day activities of the hotel properties and staff member; held accountability for planning, organizing, and directing all hotel service, including front desk operations, including reception, concierge, reservation, maintenance, and housekeeping activities

Ensured good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

EDUCATION

DIPLOMA • JUNE 2008 • BEACON HIGH SCHOOL

3.14 GPA

REFERENCES

Available upon request

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