Customer Service Store Manager

Melinda Colbert

***** ****** **** ***, ******** MO 63933 573-***-**** Email: *****@*********.***

PROFESSIONAL SUMMARY

Energetic, detail oriented and goal driven Store Manager/Keeper with twenty years of experience effectively and efficiently operating all aspects of busy Corrections Store and Convenience Store. Comprehensive knowledge of storeroom methods and procedures used in the receipt, storage, delivery, or shipment of various inventory items, overseeing of employees and execution of excellent customer service skills.

CORE QUALIFICATIONS

Customer Service Inventory Ordering/Stocking Business Management

Computerized Recordkeeping Employee Supervision Purchasing/Requisitioning

Relationship Building Account Service/Monitoring Staff Scheduling

ACHIEVEMENTS

Voted Employee of the year 2014 by Department of Corrections State of Missouri

Successfully Increased Verizon Wireless Store Profits

Promoted Multiple Times from Cashier to Store Manager

WORK EXPERIENCE

Storekeeper, Department of Corrections State of Missouri, Poplar Bluff, MO 2008 to Present

Responsible for: receipt, storage, distribution, acquisition, and/or selling of inventory, unpacking and inspecting for quality and quantity

Maintains computerized and/or manual records of inventory items received, stored, issued, ordered, returned, disposed, and/or sold

Orders inventory using established specifications ensures first aid supplies are stocked and current

Supervises staff/offenders engaged in loading, unloading, storing, and distributing inventory items

Operates the cash register; counts money; prices items; and places merchandise on shelves

Business Owner, Melinda's Purse’s & Stuff, Campbell, MO 2011 to Present

Operate and manage all aspects of running a small business

Manager, Baldwin Verizon, Poplar Bluff, MO 2007 to 2008

Deliver superior customer service and create lasting relationships to ensure customer satisfaction

Responsible for meeting individual and store sales goals

Supervise a team of sales associates

Manage inventory and assets

Effectively evaluate customers potential needs for wireless services and products and make appropriate recommendations as well as review and update contracts as needed

Manager, Chrisman LP Convenience Store, Campbell, MO 1991 to 2007

Maintained strong relationships with customer and ensured quality service

Provided guests with prompt and courteous service, answered their questions, listened to suggestions, resolved any customer related issues, complaints and problems by interacting in a professional manner

Ensured store maintains hours of operation, operated within established inventory levels, salary budgets and gross profit margins, to achieve maximum profitability

Controlled expenses, shrinkage and inventory levels in the store by achieving a successful profit considering the store’s sales vs. purchases

Ordered stock/supplies and ensured that the store was well-stocked at all times

Supervised ten employees and coached and trained in the performance of their duties

EDUCATION

High School Graduate, Campbell High School, Campbell, MO - 1990

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