Medical Office Customer Service

JUDITH MATIENZO

*** ****** ******, ****** ****** florida 34787

407-***-**** *******@***.***

SKILLS & ABILITIES

Out going, Very friendly, Very helpful, Hard working, Typing skills, Great communication skills. Ability to work under pressure, Leadership, Teamwork, Conflict resolution, very organized. Phlebotomy codes, insurance verification, draw blood work, Bilingual in spanish

EXPERIENCE

EMSI: PHLEBOTOMIST

Preparing patients before drawing blood

Explaining blood draw procedures to patients and answering any questions about the process

Following all health and safety protocols and procedures to maintain sanitary work areas

Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes

Verifying patient information and labeling blood samples properly

Accurately updating patient information in the organization’s database

Helping nervous or frightened patients remain calm during blood draws

Working with supervising physicians and following their directions at all times

HOSPITAL OF NEW YORK: MEDICAL ASSISTANT AND MEDICAL COORDINATOR AND BILLING

Managing finances for the medical office or facility

Overseeing day-to-day operations

Supervising patient and staff schedules

Supervising the patient registration process

Organizing and maintaining medical records and staff records

Improving customer service and patient satisfaction

Planning, implementing, and overseeing office policies and procedures

Ensuring compliance with federal, state, and local regulations, including OSHA and HIPAA regulations

Planning staff meetings for clinical staff, non-clinical, and administrative staff

Conducting interviews and hiring medical office staff

Training medical staff and conducting performance reviews

BLUE OCEAN PARAMED: MANAGER

Managing finances for the medical office or facility

Overseeing day-to-day operations

Supervising patient and staff schedules

Supervising the patient registration process

Organizing and maintaining medical records and staff records

Improving customer service and patient satisfaction

Planning, implementing, and overseeing office policies and procedures

Ensuring compliance with federal, state, and local regulations, including OSHA and HIPAA regulations

Planning staff meetings for clinical staff, non-clinical, and administrative staff

Conducting interviews and hiring medical office staff

Training medical staff and conducting performance reviews

INSPIRED LIVING: CONCIERGE

04/2023-CURRENT

Greeting guests/customers

Manage guest/customer complaints

Taking messages

Managing mail, luggage and deliveries

Perform basic administrative/secretarial/reception duties

Running errands to assist guests

Arranging transportation and excursions upon visitor request

Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation

Arranging tours and activities

Making dinner/event reservations for guests

Obtaining tickets for events

Arranging special services

Providing or arranging for general business services for guests

Managing customer/guest requests for housekeeping and/or maintenance

Develop network of contacts, service providers and businesses within their communities to serve guests

Inspired Living: Med Tech

Gather and prepare samples for testing

Organize and prepare specimen samples

Examine specimen samples for abnormalities

Maintain laboratory inventory

Keep statistical records of laboratory records

Assess and maintain laboratory equipment

Perform laboratory tests

Research and analyze specimens

Maintain laboratory safety standards

Verify test results

Write lab reports

Communicate test results to medical professionals

Multitasking abilities

Strong understanding of biohazards guidelines

Knowledge of laboratory safety practices and procedures

Ability to read closely and follow directions

Troubleshooting and critical thinking skills

Med techs prepare samples for testing, such as blood, urine, and tissue, and use laboratory equipment to run tests. They may also use chemicals and other agents to help find microorganisms. Med techs analyze test results and identify abnormalities in patient specimens. They may also perform specialized tasks like phlebotomy, urinalysis, or blood typing

EDUCATION:

1986 DIPLOMA STEPHENSON HIGH SCHOOL

1988 COLLEGE OF NEW ROCHELLE : 35 COLLEGE CREDITS

MED TECH DEGREE

BILINGUAL IN ENGLISH AND SPANISH

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