Customer Service Assistant Manager
Resume:
Rachelle Ardoin
Lafayette, LA *****
*****************@*****.***
Highly detailed and organized self-starter, who can work well independently, and with a team to get the job done to the satisfaction of the client. Professional individual with superb people skills. With being adept in a variety of fields, I am committed to being an asset and producing positive results. I also have experience as a restaurant manager over 15 years in the food industry. Authorized to work in the US for any employer
Work Experience
CSR/Assistant Manager
Circle K - Lafayette, LA
October 2023 to Present
Assist store mgr with,reaching company goals, scan audits, store resets, vendors, invoices, inventory orders and control, merchandising signage, food control, lottery activation and shift audits, organization/ cleanliness of back stock, excellent customer service building a dedicated customer base, along with training and coaching new hires.
Lead Housekeeping Supervisor
Lafayette General Health - Lafayette, LA
September 2018 to September 2020
Maintain goals and policies for department, lead and supervised detailing projects to ensure patients safety, display and uphold the Standards of Behavior, host and attend preshift huddle meetings, trained employees on tasks for assigned area, work with other departments to ensure needs are met, round and inspect work performed by staff, utilize leadership model to improve myself, as well as employees Assistant Store Manager
Burger King - Lafayette, LA
April 2016 to June 2018
Maintained goals set for business, control and ordering of inventory, scheduled I reviews for RGM, office work, developed qualified staff, assisted other management with knowledge of daily operations, problem resolution with customers and staff, prepared staff schedules according to work flow Education
Associate's degree in Sociology/Behavioral Sciences South Louisiana Community College - Lafayette, LA
August 2017 to May 2019
High school diploma
Acadiana High School - Scott, LA
August 1994 to May 1998
Skills
• Management Experience
• Behavioral Health
• Advanced interpersonal skills
• Excellent communication skills
• Relationship/ team building
• Employee hiring/ retention
• Staff development
• Effective problem solving
• Housekeeping supervisor/ staff duties
• Training
• Staff collaboration/ motivator
• Case management
• Housekeeping management
• Restaurant Management
• Merchandising
• Retail Management
• Assistant Manager Experience
• Supervising Experience
• Guest Services
• Payroll
• Food Safety
• Communication skills
• Microsoft Excel
• Microsoft Office
Assessments
General manager (hospitality) — Proficient
June 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Work motivation — Completed
June 2020
Level of motivation and discipline applied toward work Full results: Completed
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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