Customer Service Medical Assistant
Resume:
Brittany Smith
*** ****** ****** *** *****, LA **760 225-***-**** *.***********@*****.***
PROFESSIONAL PROFILE
Well-rounded professional backed by administrative support, tax prepare, healthcare industry, and customer service experience. Able to provide timely, complete, and accurate data, maintain operations by following policies and procedures, and support administrative functions in conjunction with healthcare team. Maintain and assure patient privacy and confidentiality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Adapt to new challenges and ideas and able to develop relationships with diverse populations.
Manage deadlines and meet quality standards with accuracy and consistent attention to detail.
Regarded as a natural people person with strong interpersonal communication skills.
Electronic Health Records (EHR) – Epic Cloud-Based EHR.
Communication Platforms – Skype, Google Meet, and MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 36 WPM.
KEY QUALIFICATIONS
Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance
Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management
Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing
Medical Office Medical Administrative Patient Registration Data Entry
CERTIFICATIONS
National Healthcareer Association (NHA) – Baton Rouge, LA Certified Clinical Medical Assistant
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2024
Baton Rouge Community College Certificate of Completion – Technical Studies in Medical Assistant, 2019
PROFESSIONAL EXPERIENCE
LVR Consulting 225 – New Roads, LA 04/2024 – Present
Office Assistant
Work in section 8 housing industry.
Handle incoming and outgoing telephone calls, schedule appointments, and assist prospects with applications.
Inspect units before residents move in, handle email and letter correspondence, and file and scan papers.
Frequently use Microsoft outlook.
Pointe Coupee Parish School Board – New Roads, LA 01/2011 – 04/2024
Substitute Teacher
Set a positive example in conduct and maintained organization and cleanliness of the establishment.
Maintained proper classroom management of children and implemented daily program.
Fostered a nurturing environment, worked as a team to ensure high quality programs, and kept accurate records.
Jackson Hewitt – New Roads, LA 01/2024 – 04/2024
Tax Prepare
Served as a knowledgeable resource for answering tax related questions.
Answered inbound and made outbound phone calls and reviewed financial records for accuracy before sending it to IRS.
Accepted payment and mailed physical documents to IRS.
Our Lady of The Lake – Baton Rouge, LA 10/2020 – 05/2022
Certified Clinical Medical Assistant
Took vital signs, recorded medical data in patient charts, and notified leadership of abnormalities.
Prepared examination rooms for patients, stocked materials, and ensured cleanliness of the room.
Administered vaccines and performed glucose, urinary, CLA, and CLI testing.
Double checked billing codes, documented referrals for specific procedures, and entered data into Epic EHR software.
Subway – New Roads, LA 08/2019 – 10/2018
Team Member / Customer Service
Greeted and served guests, took orders, and prepared food items according to guidelines.
Operated cash register, processed transactions, and accepted payments.
Stocked and restocked items and maintained food safety and store sanitation standards.
Upheld professional attitude to ensure quality customer service.
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