Customer Service Representative

ALISHA TEMONEY

*********@*******.*** 904-***-**** Middleburg, FL 32068

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills

MS OFFICE Suite proficiency,

Office equipment proficiency

Fleet dispatching

Sales expertise

Customer relations

Conflict mediation

Quality control

Call Center Operations

Schedule mastery

Credit card payment processing

Troubleshooting

Verbal Communication

Employee management

Inbound and Outbound Calling

Experience

Customer Service Associate ERC - Jacksonville, FL 08/2020 - Current

Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Documented conversations with customers to track requests, problems and solutions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Upheld privacy and security requirements

Consulted with customers to determine best methods to resolve service and billing issues.

General Manager GLASSDOCTOR - Jacksonville, FL 05/2017 - 07/2020

Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.

Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.

Built and maintained loyal, long-term customer relationships through effective account management.

Trained, managed and motivated employees to promote professional skill development.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Designed sales and service strategies to improve revenue and retention.

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Implemented effective customer service surveys to encourage feedback.

Office Manager/Dispatch Manager GLASSDOCTOR - Jacksonville, FL 01/2014 - 12/2016

Handled scheduling and managed timely and effective allocation of resources.

Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.

Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.

Greeted visitors promptly and directed to correct locations.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.

Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Managed inventory and purchase of supplies

Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.

Inside Sales Representative GLASSDOCTOR - Jacksonville, FL 02/2012 - 12/2014

Educated customers on product features and technical details to highlight benefits.

Contacted new and existing customers to discuss product and service solutions.

Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.

Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.

Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.

Awarded for driving top line revenue growth and sustaining high level of achievement.

Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.

Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.

Customer Service Account Specialist HIGHERONE ( Work from Home) - Jacksonville, FL 01/2010 - 12/2012

Evaluated customer account information to assess current issues and determine potential solutions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.

Set up and activated customer accounts to maintain QA satisfaction levels.

Inside Sales Executive DialAmerica - Jacksonville, FL 01/2009 - 12/2010

Collaborated with marketing and development departments for effective sales.

Communicated with repeat customers to build long-term relationships.

Homemaker Temoney Household - Middleburg, FL 12/1999 - 12/2009

Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

Assisted with adequate nutrition and fluid intake.

Planned, prepared and served meals and snacks according to prescribed diets.

Watched over patients to identify potential symptoms of medical conditions.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Education and Training

Lakewood High School Salemburg, NC 08/1995

High School Diploma

Marine Corps Aviation Supply Clerk Meridian, MS 11/1995

MARINE CORPS AVIATION DATABASE ADMINISTRATOR Meridian, MS

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