Social Media Support Specialist

LATONYA GRAY

Faber, VA ***** 434-***-**** *********@*******.***

COMPUTER SKILLS

Microsoft Office Social Media Moderator Oracle SAP OMNI Agile/DocVu

EDUCATION

Liberty University, Lynchburg, VA

Master of Arts (MA): Human Services Counseling: Business

Mary Baldwin College, Staunton, VA

Bachelor of Arts (BA) Psychology

EXPERIENCE

Daikin Applied, Verona, VA 03/2024 – 9/2024

Purchase Support Specialist

Created the MAR report using MRP for daily meetings to expedite parts.

Created parts with Superscreen.

Created purchase orders.

Updated purchase orders and quotes as needed for pricing and need date.

Supported buyers and commodity leads on deflation and material management projects.

Compiled reports for expected receipts and purchasing reschedule messages.

Interfaced internal functions as needed.

Created shipping memos for staff with Shiptrack.

Navigated PC/software daily (Oracle).

Artech/Emerson, Charlottesville, VA 03/2023 – 11/2023

Source Supply Specialist

Expedited and/or pushed out products from suppliers depending on factory needs as communicated by MRP.

Resolved discrepancies in accounting.

Supported buyers and commodity leads on deflation and material management projects.

Compiled material for client requests for engineering prototypes and manufacturing, as well as CC requests.

Interface with vendors and internal functions as needed.

Interfaced with engineering to locate alternate parts and process once approved.

Navigate PC/software as required (Agile, SAP, etc.).

Complete all training and maintain any certifications as required including quality training IPC Level 1.

Varian Medical Systems, Charlottesville, VA 09/2006 – 08/2023

Material Handler I, 07/2016 – 08/2022

Used SAP and Microsoft Office to analyze orders, compile, and analyze data and prepare recommendations for internal and external customers.

PGI and shipped applicator to sites.

Analyzed problems, determined resolution approach.

Compiled and analyzed data and prepared recommendations for the internal and external customer.

Coordinated activities between departments and outside parties.

Shipped orders and prepared reports.

Worked with generally critical or confidential information.

Established and maintained accurate records, filing, and follow-up systems in accordance with needs of the office.

Contract Administrator, 09/2006 – 07/2016

Trained new hires on procedures and paperwork.

Created and maintained quality documents.

Participated in team audits (internal).

Prepared reports in SAP as required.

Provided analytical and operational specialists support for North America order and contract bookings and contract change requests.

Created specialty product quotes followed by SAP order generation.

Answered and managed internal and external customer quote and order related calls.

Executed special and continuous research and data analysis tasks, while converting customer POs to orders and contracts.

Analyzed problems, determined approach, compiled, and analyzed data and prepared recommendations for the internal and external customer.

Coordinated activities between departments and outside parties.

Contacted company personnel at all organizational levels to gather information and prepare contracts.

Released orders for Operations to ship.

Worked with generally critical or confidential information.

Trained new hires on procedures and paperwork.

Created and maintained quality documents.

Participated in team audits (internal).

Prepared reports as required.

Performed other job-related duties as required.

Worked with Service, Sales and Accounting Teams as well as Legal Departments to process Service Revenue and change requests.

Received, processed, and expedited telephone inquiries from customers.

Researched, compiled, and proofread word processing documents.

Operated automated office equipment.

Answered incoming calls and exercised judgment in their further handling.

Directed customer inquiries on routine matters to appropriate personnel in the field office.

Typed and proofread letters, quotations, reports, etc.

Established and maintained accurate records, filing, and follow-up systems in accordance with needs of the office.

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