Customer Service Room Attendant
Resume:
Danette Gallow
Houston, TX *****
*************@*****.***
Professional Summary
Experienced Housekeeping Attendant with [number]+ years of experience in providing high-quality housekeeping services in a variety of settings including hotels, resorts, and private homes. Skilled at managing a team of housekeepers, maintaining inventory, and performing deep cleaning. Professional Room Attendant with [number]+ years of experience providing impeccable customer service and ensuring the highest standards of cleanliness. Knowledgeable in safety and sanitation protocols.
Authorized to work in the US for any employer
Work Experience
Housekeeping
Women's Hospital-Houston, TX
Present
Cleaning patients,moping sweeping dusting changing linen Sales Associate
Total By Verizon-Houston, TX
March 2024 to July 2024
Sales phone,marketing,interact with customers
Sales And Service Associate (SSA)
VICTRA VERIZON-Houston, TX
March 2023 to October 2023
· Maintained accurate records of customer orders and sales
· Followed up with customers to ensure satisfaction
· Utilized problem-solving skills to quickly and efficiently resolve customer issues
· Monitored customer feedback and implemented changes to improve customer satisfaction
· Analyzed customer data to identify trends and opportunities
· Ensured compliance with company policies and procedures
· Generated reports to analyze sales trends and customer feedback
· Assisted customers with product installation and troubleshooting
· Developed expertise in customer service and sales, consistently exceeding monthly sales goals Sale Associate
Hudson News-Atlanta, GA
August 2020 to September 2022
· Assisted in training new hires on customer service policies
· Handled all customer inquiries in a professional manner
· Established and maintained effective communication with team members
· Processed payments and returns efficiently and accurately
· Processed customer payments and returns in a timely manner
· Promoted store products and services to increase sales Barista
Starbucks-Atlanta, GA
September 2021 to January 2022
Making specialty drinks,make coffee heated up sandwiches.customer service,stocked up on the items Housekeeper
Hyatt Regency-Atlanta, GA
November 2018 to February 2020
· Housekeeping Greeting guest, clean rooms dust furniture, vacuumed carpet, replace all
· Used chemicals and other cleaning equipment in a proper, safe, and responsible manner
· Maintained clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests
· Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items
· Removed wastepaper and other trash from the premises and placed them in the designated area
· Cleaned and returned rooms to occupant-ready status to the satisfaction of all clients
· Prepared rooms for meetings and arranged decorations, media equipment, and furniture for social or business functions. Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items
· items guest use
Picker and Packer
Hudson-Atlanta-GA
September 2015 to September 2016
PULL PACKER WEIGHT AND LABEL PRODUCTS BASE ON DAILY ORDERS Cashier
Taco Bell-Bellevue, NE
April 2014 to November 2014
· cashier duties including cash handling, Maintained and cleaned work areas at all times and assisted with other duties as assigned. Housekeeping
· Executed currency and credit transactions quickly and accurately
· Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
· Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
· Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary
· Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
· Collected credit card and cash payments to complete transactions for customer orders
· Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader
· Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
Housekeeper
THE SERVICE COMPANIES-Lake Charles, LA
November 2011 to January 2014
· Clean guess rooms, disinfect laboratories, and cleaned public areas.Removed trash, swept, mopped, vacuumed, dusted, waxed furniture, and polished fixtures in common areas.Removed soiled and contaminated linen and disposed all waste in proper areas.
· Used chemicals and other cleaning equipment in a proper, safe, and responsible manner
· Maintained clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests
· Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items
· Removed wastepaper and other trash from the premises and placed them in the designated area
· Cleaned and returned rooms to occupant-ready status to the satisfaction of all clients Room Inspector
The Service Company-Lake Charles, LA
May 2012 to December 2012
· Ensured that all inspection reports and documents were accurate and up to date
· CHECK ROOMS MAKE SURE THE ROOMS ARE CLEAN PROPERLY, TRAINED HOUSEKEEPING, CALL BACK HOUSEKEEPING FOR ANY CORRECTIONS, RESOLVING GUEST COMPLAINTS AND MAINTAIN ACCOMMODATIONS STANDARDS.
· Inspected construction sites for safety and compliance with building codes and regulations Cashier/Customer Service
MCDONALDS-Lake Charles, LA
May 2010 to November 2011
· Provided customer service, greeted guest, and placed orders, Cashier duties including cas handling Assisted with other duties aligned by management
· Answered customer inquiries and provided appropriate solutions
· Counted and balanced the cash drawer at the beginning and end of each shift
· Processed coupons, gift cards and loyalty programs
· Processed payments using POS systems
· Assisted customers in locating merchandise
· Performed cash reconciliation at the end of each shift
· Maintained knowledge of current sales and promotions
· Ensured customer satisfaction by providing friendly, knowledgeable service
· .
Shift Leader/Cashier
TACO BELL-Lake Charles, LA
March 2000 to August 2005
· Greeted guest, placed orders, prepped food, cashier duties including cash handling. Crossed trained in other areas as needed, maintained clean and safe work station at all times, worked closing shifts as needed.
· Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit
· Provided exceptional customer service with efficient, prompt transactions
· Maintained awareness of surroundings and secured cash to prevent potential losses
· Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
· Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
· Collected credit card and cash payments to complete transactions for customer orders
· Monitored checkout stations to ensure an adequate availability of cash and that they were staffed appropriately
· Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines
· Successfully received orders, processed payments, and responded appropriately to guest concerns
· Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
Education
penn foster in high school
November 2018 to January 2021
Skills
• Management (2 years)
• Complaints
• Responding to Guest Requests (7 years)
• Retail (4 years)
• Sales (3 years)
• Housekeeping (8 years)
• Retail Sales (3 years)
• Conflict management
• Customer service
• Guest services
• Product demos
• Windows
• Leadership
• Food Preparation
• Supervising experience
• Salesforce
• Negotiation
• Accounting software
• HVAC
• Plumbing
• Janitorial experience
• Commercial cleaning
• Custodial experience
Certifications and Licenses
ServSafe
Food Handler Certification
TABC Certification
Driver's License
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