Customer Service Sales Manager

KIMBERLY DUNCAN

Bella Vista, AR ***** 479-***-**** **************@*****.***

Professional Summary

Business-driven Manager with more than 30 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in Excell, QuickBooks. Skills

Work History

Territory Sales Manager 09/2007 to 2022

Central States Mfg. – Lowell, AR

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Tracked changing product lines to effectively meet dynamic market demands.

Achieved sales goals, distribution targets and market share through proactive management of territory.

Asst. GM/Controller 05/2006 to 08/2007

Lodigan Management/Courtyard by Marriot – Bentonville, AR

Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Mentored and motivated team members to efficiently achieve challenging business goals.

Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Controlled spending on overhead and equipment by devising and executing cost-management procedures.

Motivated, trained and disciplined employees to maximize performance.

Resolved problems promptly and effectively to elevate customer approval.

Handled cash accurately and prepared deposits.

General Manager 01/2001 to 04/2006

Midwest Steel/Eddie Waters Trucking – Gravette, AR

Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Implemented operational strategies and effectively built customer and employee loyalty.

Supported regulatory compliance by overseeing all audits to verify protocol adherence. Developed and maintained relationships with customers and suppliers through continual communication.

Enhanced operational efficiency and productivity by managing budgets, accounts. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Administrative Assistant to V.P. 02/1999 to 08/2000

Allen Canning – Siloam Springs, AR

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Executed record filing system to improve document organization and management.

Monitored Vice President's work calendar and scheduled appointments, meetings and travel. Drafted professional memos, letters and marketing copy to support business objectives and growth.

Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Performed research to collect and record data.

Purchasing Manager 08/1997 to 01/2000

Metal Building Supply – Gravette, AR

Implemented policies to reduce cost and eliminate waste.

Oversaw budget and all purchasing needs for MBS company.

Authorized purchase orders and consumables through Sightline.

Wrote standard operating procedures for department.

Generated reports, documents and analysis in Excell for senior management review and approval.

Sourced vendors, built relationships and negotiated prices.

Assessed areas of service concern and developed improvement plans.

Coordinated paperwork, updated spreadsheets and maintained permanent records.

Progressed through various purchasing, warehousing and leadership roles.

Education

BBA: Business Management 05/2007

Kaplan University - Davenport, IA

Graduated with 3.94 GPA

Dean's List 2005-2007

Professional development completed in Business Management

Coursework in all aspects of Business Management

Crime Scene Investigator: CSI 05/2003

Kaplan University - Davenport, IA

Graduated in Top 95% of Class

Majored in Crim Scene Investigations

Dean's List 2003

Graduated with 3.94 GPA

Associate of Arts: Accounting/Legal 05/1993

Northeastern Oklahoma A&M College - Miami, OK

Continuing education in Accounting and Pre-law

Coursework in all Accounting aspects of Business, and Legal aspects for Pre-law.

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