Program Manager Operations Management

ALFORD A. WILLIAMS

*** ****** ***** • Hampton, GA 30238 • Cell: 404-***-**** • Email: **************@*****.***

Seeking Employment Positions in…

OPERATIONS, PROGRAM MANAGER, TRAINING, RECUITER MANAGEMENT

PROFESSIONAL PROFILE

Performance-driven professional with 20+ years of extensive experience and impressive achievements within operational management roles. Pragmatic and focused professional known and recognized for “making seemingly impossible situations work.” Skilled at strategizing, executing and driving initiatives and propelling challenging projects to successful fruition. Promoted through increasingly responsible technical and supervisory positions based on expertise, demonstrated initiative, and contributions to operational efficiency. Solid experience in staffing and recruitment within a “selling” environment. Effective trainer who develops and leads staff to peak performance. Excellent relationship-building skills, fostering unified teams and cohesion across all levels of staff, management and customers. Accustomed to performing effectively in deadline-oriented and crisis situations. Recipient of 10+ achievement, commendation and distinguished service awards throughout military career. Computer literate and internet savvy.

QUALIFICATONS SUMMARY

• Recruitment & Selection • Operations Management • Training & Development

• Strategic Problem Solving • Team Building & Leadership • Communication Skills

• Contract Administration • Sales/Marketing • Budget Control

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science in Liberal Arts, Regents College, NY, NY Effective Management, Public Speaking, and Briefings, Combined Armed Services Staff School, Leavenworth, KS Management, Leadership, and Administrative Procedures, Company Leaders Course, Ft. Sill, OK Advanced Leadership, Management, and Problem Solving Analysis, Officers’ Advanced Management Level Course, Ft. Sill, OK

RELATED EXPERIENCE

Recruitment & Sustainment

Provided management oversight for 58 direct reports and ensured assigned staff contacted, interviewed and advised civilian personnel in order to obtained qualified

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applicants for enlistment into the Army. Coordinated and collaborated outreach to representatives of schools, public officials, human resource managers, parents of prospective applicants and religious and civil leaders in order to present the Army as an employment and career opportunity. Oversaw and presented formal and informal presentations on advantages of the Army at civic and social organizations. Successfully increased recruitment scores by 80% for reserve and active duty recruitment placements.

Training & Development

Managed training programs in policy and procedure, operations, safety and quality. Mentored hundreds of new staff, facilitating their skill development, advancement and success. Developed training modules and methodologies for supervisors. Increased unit effectiveness and productivity by implementing professional development and training programs. Reduced turnover and costs while improving employee participation. Developed and conducted briefings for senior-level management. Resigned comprehensive management training program for high school military science program – regarded by leadership as one of the “most aggressive training programs within the unit.”

Operations Management

Managed daily operations; provided staffing oversight, management and resourcing in planning and execution of Army programs, training operations and military deployment activities in order to sustain readiness for deployment activities. Responsible for morale and welfare of 110+ military staff and families; ensured and established defense and conducted transportation operations during field military exercises. Developed innovative tactical procedures that produced unprecedented operational successes. Executed with 100% accuracy and success, scheduling and movement of thousands of military personnel and timely transfer of millions of dollars of equipment to support and maintain operations.

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PROFESSIONAL EXPERIENCE

Unifi Aviation LLC Security Screener- Sept Supervisor 2021 to present.

Atlanta Georgia Atlanta Midfield Security station on the Delta Campus. Managed daily screening operations; provided staffing oversight, management and resourcing in planning and execution of campus security entry points. Document security related incidents on employees and the general contractors in secure area of operation. Reports any suspicious activities dealing with company’s property, personnel or operations. Screen employees, couriers and contractors prior to entering SIDA operation areas. Supervised and trained how to conduct random employee body scan and bag check on all passengers and Conduct Random ETD checks. I advised management operation center of any emergency or security incident and conduct appropriate resolution. Performed other security related assignment as needed.

United States Army, Retired/Honorable Service- Rank: Major 2014

Forces Command- Ft. McPherson, GA and 305th Mobilization Training Camp, Camp Shelby, MS Account Action Plans Manager & Executive Officer, 2009 – 2014

Oversaw the well-being of all enlisted soldiers and advised on matters concerning the organization, functions, operational structure, capabilities and employment of headquarters for joint and combined operations for 10,000 person installation. Made recommendations on allocation of resources to meet operational needs. Ensured deadlines were met by effectively planning tasks and responsibilities for 6 officer personnel and 11 noncommissioned officer personnel for the company command unit of 185 personnel.

Responsible for contract management administration to include reviewing and assessing contracts; reported directly to the unit commander. I was Name requested to work in prestigious assignment, which included providing direct aid and support to the General.

Shaw A.F.B, SC Operating Officer, 2008 – 2009

Acted as liaison officer and ensured coordination between U.S. Forces-Iraq, international security forces and the United States Air Force command and leadership. Responsible for deployment of support for assigned missions and coordinated with other military armed forces for flights. Provided direct supervision for 6 direct reports; directed staffing and data needs analysis for electronic exchanges for unit in order to improve safety and response time.

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Recruiting Command, Atlanta, GA Recruiting Manager, 2006 – 2008

Planned and directed the recruiting activities for 58 recruiting personnel for Army Recruiting effort. Set recruiting goals and timetables and led staff in executing plans to meet goals; increased recruiting rate by 80%. Analyzed and validated lead-generating activities, including surveys, statistics, market trends, demographics and short and long-term programs. Defined strategies and created PR programs to influence positive support across a broad spectrum-academia, associations, industry, the general public and private sector; created advertising campaigns, promotions, special events and presentations to increase public awareness. Ensured quality of policies and procedures were adhered to and followed by all personnel.

PREVIOUS MILITARY EXPERIENCE

Company Commander, Fort Bragg, NC. 2004-2006

Battalion Maintenance Officer BMO, Fort Bragg, NC. 2006-2004

Corps Support Battalion Fort Polk, La. 1998-2000

Logistic operation Fort Lewis WA 1995-1997

Artillery Surveyor Fort Sill Oklahoma 1984-1990

OTHER PROFESSIONAL EXPERIENCE

Southern Crescent Technical College, Griffin, GA 2013 – 2016 and West Ga Technical College, Waco, GA 2016-2018

Head Coach – Contractual Position Managed and directed basketball program; coached basketball team. Directed and supervised two assistant basketball coaches; established job standards and conducted performance evaluation on staff. Ensured and managed fiscally sound budget; responsible for marketing and promoting basketball program.

TECHNICAL SKILLS & COURSE Microsoft Office: MS Excel • MS Word • MS Access • MS PowerPoint • Personnel Mgmt. System • U.L.L.S.