Branch Manager Assistant

Tonya Bailey

Assistant Branch Manager

NMLS # ***2982 404-***-**** **********@*****.***

PROFILE

Assistant Branch Manager known for delivering friendly service and personalized attention to all customers. Develop and maintain banking models as well as trainee protocols. Coordinate training new hires on policies and procedures for Customer Service division. Contribute to achieving branch sales goals. Solid knowledge of banking regulations and compliance matters. EDUCATION

— EXPERIENCE

Morris Brown College

Atlanta, GA

Business Management

and Continued

Education Courses

April 2023 - September 2024

Assistant Branch Manager • APCU

October 2017 – March 2023

Assistant Vice President • Cadence Bank

September 2013 – October 2017

Branch Banker • BB&T

Manage, analyze, and evaluate client’s account information daily; Evaluate proper solutions for clients and customers to open, close accounts as well as IRA's, CD's, loan applications, and credit card applications. Evaluate and manage customer grievance efficiently, within 95% compliant. KEY SKILLS

— PERSONAL TRAITS

Handling & Resolution

Risk Assessment &

Analysis

Accounting software

Mainframe Operations

Passionate

Forward Thinker

Focused

Hard working

LEADERSHIP

Selected as Lead Teller to implement “express line” for single transactions during peak business periods. Led a team of tellers to meet 94% of goals every quarter.

REFERENCES

[Available upon request.]

Contact this candidate