Assistant Manager Customer Service

Caselyn C. Ordas

*****.***********@*****.*** 091******** Valenzuela City, Philippines

PROFESSIONAL SUMMARY

Licensed Customs Broker and experienced professional with a strong background in importation, logistics, and customer service. Skilled in coordinating and managing customs clearance processes, handling import documentation, and ensuring compliance with regulatory requirements. Proven expertise in team leadership and operational management as an Assistant Manager. Dedicated to delivering efficient and accurate services while maintaining strong client relationships. Seeking to leverage skills and experience in any position that requires adaptability, reliability, and a focus on quality. SKILLS AND ABILITIES

• Customs clearance processes

• Import and export management

• Documentation and compliance

• Client relationship management

• Team leadership and training

• Time management skills

• Problem-solving abilities

• Attention to detail

• Excellent communication

WORK EXPERIENCE

SC Consumer Goods Trading Philippines 2022 – Present Position: Assistant Manager / Licensed Customs Broker

• Oversaw importation processes, ensuring compliance with customs regulations.

• Prepared and reviewed all necessary documents for customs clearance.

• Prepare bills of lading, invoices and other shipping documents

• Coordinated with clients to address inquiries and provide updates.

• Managed and supervised the team to ensure operational efficiency.

• Maintained accurate records and facilitated regular reporting. Wills International Sales Corporation Philippines 2021 – 2022 Position: Importation Assistant

• Assisted in preparing and organizing import documentation.

• Coordinated with suppliers and shipping companies for timely deliveries.

• Ensured compliance with import regulations and company policies.

• Communicated with internal departments to resolve shipping issues.

• Monitored shipment statuses and updated records accordingly. Gomeco Metal Corporation Philippines 2020 – 2021 Position: Import Assistant

• Handled import documentation, including invoices and packing lists.

• Assisted in tracking and coordinating shipment schedules.

• Ensured compliance with government importation requirements.

• Conducted follow-ups with suppliers to resolve discrepancies.

• Maintained detailed records for import transactions and audits. MLA World Transport Inc. Philippines

Position: On-the-Job Training

• Supported logistics operations and administrative tasks.

• Assisted in organizing shipping documents and monitoring shipments.

• Gained hands-on experience in customs clearance processes.

• Collaborated with team members to ensure timely deliveries.

• Enhanced knowledge of international trade and logistics procedures. EDUCATION

Feati University Philippines 2013 – 2017

Bachelor of Science in Customs Administration

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