Customer Service Data Entry

ALEXANDRIA MATTHEWS

McDonough, GA *****

********************@*****.*** / 470-***-****

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS

Order and Refund Processing

De-escalation Techniques

Customer Retention Strategies

Data Entry

Transaction Processing

Understanding Customer Needs

Multitasking and Prioritization

Customer Relations

Inbound and Outbound Calling

EXPERIENCE

Customer Service Representative / Trane Ingersoll Rand - Atlanta, GA 08/2019 - Current Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Consulted with customers to resolve service and billing issues. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Demonstrated excellent communication skills in resolving product and consumer complaints. Made outbound calls to obtain account information. Customer Service Associate / Target - McDonough, GA 10/2020 - 04/2023 Consulted with customers regarding needs and addressed concerns. Followed policies and procedures to meet or exceed established performance requirements. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Trained new hires on products and services, best practices and protocols to reduce process gaps. Improved customer service wait times to mitigate complaints. Upheld quality control policies and procedures to increase customer satisfaction. Operated multi-line phone system and online messaging system to communicate with customers. AM

EDUCATION AND TRAINING

Bachelor of Arts: Biology Expected in 12/2023

Georgia State University - Atlanta, GA

Contact this candidate