Customer Service Data Entry

SUMMARY

Over ** years of customer service, training and development, and office management experience. Highly skilled with identifying gaps in processes, recommending solutions, and deescalating different scenarios. My problem solving and analytical skills, along with the ability to work in a fast-paced and ever-changing environment have contributed to much of my success.

Proficient in:

Microsoft Office

Cross-team Partnership

Data Entry & Management

Training and Development

Analytics

Reporting

Streamline Processes

Resolving Issues

Process Implementation

WORK EXPERIENCE

Springs Of Living Waters, LLC

Caretaker

November 2023- March 2024

Provided childcare for 2 children

Assisted adults who were going through rehabilitation and provide post-surgery care

Responsible for administering medication and establish therapy sessions

We Care Homes

September 2023- November 2023

Case Aide Supervisor- Phoenix, AZ

Oversaw a team of 8-10 employees responsible for conducting supervised visitation visits

Monitoring and reviewing weekly cases

Maintained a high standard of due diligence and confidentiality while ensuring the well-being of the children are the first priority

Dental Depot

August 2021- December 2021

Business Office Associate- Phoenix, AZ

Maintain confidential files with patient’s private information

Verify patient insurance information & eligibility

Reinforced treatment plans

Progressive Leasing

March 2019 – August 2021

Lead Customer Service Representative and Merchant Services - Phoenix, AZ

Trained and developed new hires. Mentored up to 5 people per new hire class

Addressed customer complaints by listening to the issue, identifying a solution and coming to an agreement for the lifetime of the contract

Identified potential gaps in process and recommended solutions

Served as a liaison between the vendor and customer by leveraging the current process and procedure to finalize the contracts

Discover Financial Services

February 2017 – March 2019

Lead Collection Agent - Phoenix, AZ

•Identify solutions by tailoring it to customer needs

•Able to multitask and prioritize time sensitive or high priority items

•Built long lasting customer relationships by listening, addressing problems and concerns, and built trust after deescalating the initial issue

•Resource for 15-20 employees and provided support with day-to-day activities and functions

•Achieved monthly goals that was in the top 20% out of 300 people for customer satisfaction, efficiency, call quality and established metrics

U-Haul Moving & Storage International

March 2015 –February 2017

Bank Service Representative - Phoenix, AZ

•Constantly reviewing customer transactions, bank statements, and activities for multiple locations to prevent or identify fraud activity

•Confirm all required contracts and supporting documents are provided and properly retained

•Responsible for ordering supplies for multiple locations

Oakland Unified School District

January 2012 - June 2014

Clerical Administrative Supervisor - Oakland, CA

•Maintain updated accurate and confidential files of student & staff records for district office.

•Multitask and prioritize in front office environment in assisting administrators, staff, students, and parents.

•Established a mentoring program that assisted troubled teens by providing in school and home support, educational and family resources, and the results contributed to a higher graduation percentage at the high school and contributed to troubled teens graduating from their juvenile program

Sun Loan-Brundage Corporation

September 2007 - November 2009

Assistant Manager - Lawton, OK

•Application intake for customers

•Review applications to determine approval or denial outcome

•Trained and developed new hires

•Oversee the day-to-day activities for 3 or more employees

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Winegard Elementary

June 2004 - June 2007

Executive Coordinator of After School Program- Orlando, FL

•After school coordinator and over saw 5 employees and was responsible for 90+ children

•Record keeping and balancing of funds

•Responsible for hiring and training employees

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