Front Desk CSR, Scheduling, Answering phones, Returning calls
Resume:
Lora Lunsford
Leesburg, FL *****
**********@*******.***
Work Experience
Check Out/In - Medical Records Representative
Lake Cardiology-Mount Dora, FL
February 2023 to November 2024
Check out/in patients
Schedule
Answer phones
Return messages
Collect copays
Answer patients questions
Medical Records
Utility Clerk / Finance Clerk
City of Fruitland Park-Fruitland Park, FL
December 2022 to January 2023
CSR
Breathe Easy Respiratory Services-Leesburg, FL
April 2022 to December 2022
CSR - respiratory equipment
Front Desk/Rehabilitation Technician
Waterman Village-Mount Dora, FL
October 2017 to April 2022
Greet patients
Collect insurance information
Ensure intake documents completed
Verify insurance and collect copays
Get insurance authorization as needed
Schedule patient appointments
Print therapist schedules daily
Ensure supplies are ordered as needed
Multi line phones
Assist therapist as needed with clients
Created program to ensure documentation correct in all patients Business Office Manager
Oakhurst-Ocala, FL
December 2015 to October 2016
Responsibilities
Admit and discharge meetings to ensure information is accurate and gather payment Input census changes and reconcile daily
Gather information and submit Medicaid applications Bill all Medicaid
Meet with patients and/or families
Track all Medicaid pending cases
Maintain Kronos for payroll
Supervise 4 employees
Order office supplies
Deal with all AP issues to ensure bills paid timely while researching issues CNA as needed for patient care
Accomplishments
I was able to bring our AP to current as it was severely behind. Also, I began programs to ensure that our filing is kept current.
Skills Used
Customer Service daily
Proficient with Microsoft Office
American Sign Language – rudimentary
Certified Nurses Aide with CPR current
RFMS - proficient
Proficient with multiline phone system
Assistant Business Office Manager
Ridgecrest Nursing & Rehab-DeLand, FL
October 2008 to October 2014
Research and bill all coinsurance owed to company
Collect payments and deposit to bank
Handle patient funds - distribute money, deliver statements, answer questions Tracked and restocked office supplies on a weekly basis Typed and sent out collection letters on overdue account Answer phones and visitor questions while relieving receptionist for lunch and breaks Bookkeeper/HR
Ruleme Center-Eustis, FL
September 1994 to October 2008
Input census changes to ensure accuracy
• Printed monthly statements to be mailed
• Submitted correct payroll biweekly
• Handled all workers compensation claims including logs and reports
• Documented vacation, sick and personal day of staff
• Tracked and restocked supplies on a weekly basis Skills
• American Sign Language
• Insurance Verification
• Medical Billing
• Multi-line Phone Systems
• Kronos
• Workers' Compensation
• HIPAA
• Medical Scheduling
• Office Management
• Medical Office Experience
• Human Resources
• Medical Terminology
• Medical Records
• Phone Etiquette
• Personal Assistant Experience
• ICD-10
• Supervising Experience
• Caregiving
• Payroll
• Employee Orientation
• Patient Care
• Clerical Experience
• Communication skills
• Customer service
• Front desk
• Computer skills
• Microsoft Word
• Medical Coding
• Medicare
• Documentation review
• Employee relations
• English
• PeopleSoft
• Employee orientation
• Typing
• Clerical experience
• Front desk
• Customer service
• Accounts receivable
• Payroll
• Kronos
• EMR systems
• Data Entry
• Order entry
• Medical office experience
• Medical receptionist
Languages
• American Sign Language - Beginner
• Spanish - Beginner
Assessments
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Conscientiousness — Proficient
October 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Front desk agent (hotel) — Proficient
January 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Delivery driver — Proficient
January 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service fit — Proficient
January 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
HR: Compensation & benefits — Proficient
October 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Work style: Professionalism — Proficient
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
January 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Filing & organization — Proficient
October 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Office manager — Proficient
April 2022
Scheduling and budgeting
Full results: Proficient
Medical billing — Proficient
September 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Work motivation — Proficient
October 2022
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
January 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse safety — Proficient
January 2023
Using safe practices in a warehouse setting
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Bookkeeping — Proficient
April 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Recruiting — Proficient
August 2022
Managing the candidate sourcing and selection process Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Principles of accounting — Proficient
October 2022
Preparing financial records according to federal policies Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Proficient with Microsoft Office
• Proficient with multiline phone system
• CPR certified
American Sign Language - rudimentary
Spanish - beginner
• PCC - competent
• RFMS - proficient
• Vision - basic
• Kronos timeclock/payroll system
Contact this candidate