Customer Service Rep

KARLA PATTON

**** ********** ******, ***** ***, CA 92706

Cell No.562-***-****

**********@*****.***

OBJECTIVE:

To obtain a Customer Service Rep position where my experience, computer skills and high degree of motivation may be utilized to its fullest potential to benefit a company.

SUMMARY:

Resourceful and goal orient professional with over 25 years of business office experience handling Customer Service & Administrative function. Energetic, flexible and dependable employee with proven ability to identify and meet company needs. Team player who efficiently handles simultaneous tasks & communicates well.

SKILLS:

MS-WORD/EXCEL/OUTLOOK – WINDOWS 11 - SALESFORCE

EDUCATION:

National Education Center – Associate Arts Degree in Business

CUSTOMER SERVICE EXPERIENCE:

Process high volume, of daily purchase sales orders, EDI/Internet orders and pick-tickets, coordinating pricing, stock inquiry, modified purchase order, coordinates shipment of product, expedite shipments when requested, arrange pick-up orders and defective product, process canceled purchase orders, answering calls, interfaces with internal departments to facilitate order. Modifying credit card rates, expedite shipments, interchange-pass-through, closing merchant accounts, receiving high volume of calls on a daily basis to ensure excellent customer service, reviewing merchant accounts, acting as liaison with processing bank, reconciling merchant batch accounts, troubleshooting discrepancies.

EMPLOYMENT HISTORY:

06/22 – 11/24 - Capitol Food Company – Cerritos, CA – Customer Service Representative

08/07 - 6/22 - Payment Depot/Stax Payments – Orlando, FL - Customer Care Specialist

REFERENCES - Available upon request

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