Customer Service Sales Associate

Robina Mirzada

*************@*****.*** • +1-737-***-****

PROFESSIONAL EXPERIENCE

Balt Medical company Jan,2023- March 2024

Assembler

Cleanroom manufacturing for catheters that go into the brain to prevent aneurisms.

Sitting, working under a microscope, soldering/welding very small coils or tubing (as small as a hair follicle).

I hold the coil/tube under a microscope with both hands to set up, then press a button to solder/weld in 4 different spots

(marker bands).

Using small hand tools, to assemble small pieces such as coiling wire and small tubing. Producing a lot of units daily.

TJX Company (Marshalls) April 2022- Nov 2023

Retail Sales Associate Costa Mesa, California

Provided excellent customer service while on the selling floor, fitting room and front end. Stocked and replenished merchandise when necessary.

Received and processed cash, check and credit payments.

Recommended, selected and helped locate merchandise based on customers’ needs and desires. Kardan International School (KIS) Apr2021– Aug 2021 Instructor (Full Time) Kabul, Afghanistan

Developed lesson plans in English for Arabic and Islamic subjects. Prior experience includes 5 years (2011-2016) of part time teaching and giving seminars to Afghan girls part of our community outreach program.

Modified curriculum and teaching strategies to accommodate diverse learning styles.

Incorporated engaging texts to enhance student literacy skills and interest in modern Arabic literature.

Prepared comprehensive materials for a respectful environment to optimize learning experiences.

Created a friendly in class environment through arts and drawing. Afghanistan and Uzbekistan Youth Solidarity Forum Mar 2021-Nov 2023 Active member

(Volunteer part time) Remote-Online

Solidarity Forum is an online initiative between 4 Afghans and 8 Uzbeks with idea of bridging cultural, language and geography difference among the youth. We would reach out to the community and inspire youths with interested online discussions about education systems, culture and economy.

Organize seminars and themes to engage with speakers. Pilot program successfully completed with three online seminars each with 4 speakers and 30- 40 audience members from Afghanistan, Uzbekistan and the Philippines. Afghanistan Ministry of Urban Development and Land/ Deputy of Field Kadester 2018-2020 Field Kadester officer Kabul, Afghanistan

● Elected for the role through district election: Registration of Properties in Urban Informal Settlements initiative was part of the City for All (CFA), a government-led program technically supported by UN-Habitat launched the issuance of land occupancy certificates (OCs) for residents of informal urban areas. The role required me to ensure the followings:

● To hold hearings and reach out to the community for the concerns regarding their deed registries, purchase documents as prove of house and land ownership and to deliver these concerns to designated Land Property Office (noted over 400+ citizens’ disputes and delivered over 50 cases of occupancies ownerships to the officials).

● My signature was the requirements as designated Field Kadester officer to ensure the validity of deeds, occupancy certificates and purchase documents.

● Identifying low income and under poverty line families for UN-Habitat humanitarian project in the neighborhood Promote Project for Afghan Women in Government (Funded by USAID) Aug 2017- Jul 2018 Intern Kabul, Afghanistan

● Participated in a yearlong Promote Project; The program was USAID funded to strengthen women’s participation in civil society, boost female participation in the economy, increase the number of women in decision making positions within the Afghan government, and helped women gain business and management skills.

● After completion of required USAID training, I was selected to intern in Afghanistan Government Media and Information Center (GMEC) assumed the role for call receptionist with daily 150+ incoming and outgoing calls including ministers and high officials’ offices; organized 2-3 media briefings daily with 20+ media outlets participated. Updated rosters for 200+ radio stations across 34 provinces of Afghanistan; Lastly served as acting aid to the GMEC director office of the President.

EDUCATION

Kabul University of Afghanistan 2012 – 2015

B.A. in Islamic Studies

Average over all score: 86%.

Kabul, Afghanistan

Muslim English Language Institute 2019-2020

Diploma in English Language Kabul, Afghanistan

Malika Suraya High School 2011

Overall average score: 99.7%

SKILLS

Languages: Native fluency in Arabic, Dari, and over all good speaking and better comprehension in Pashto & English Software Tools: Microsoft Office (Word, Excel, PowerPoint, Outlook) Public Speaking: Lecturer and speaker in 50+ seminars (largest audience group 400+ girls) in Afghanistan. Achievements:

- Received Certificates: (Aug 2020) Certificate DESERVED GUEST SPEAKER IN “INTERNATIONAL GIRLS SUMMIT 2020.

- Received Certificates: (Jan 2021) Certificate of Appreciation presented Business Seminar on Visage Int’l Network Cycle.

- Received Certificates: (Nov 2020) Certificate of leadership skills during the “CREATIVO ONLINE FOURM 2.

- Received Certificates:(June 2021)

- as a coordinator in “International Diplomats in Uzbekistan Session “

- Received Certificates: (Jul 2021) Award for based on sustained amelioration programs and development activities on youth skills enhancement, economic and social well-being of the underprivileged and the integration of various ethnic groups towards unity, solidarity and harmony on International Interchange Development Foundation.

Contact this candidate