Customer Service Representative

Naquita McKnight

Lula, GA ***** • 470-***-**** • **********@*****.*** • WWW: Bold Profile

Work History

Tax Commissioner, 09/2024 to Current

Etcon Staffing – Gainesville, GA

Government Tax Commissioner

In my role as a Government Tax Commissioner, I was responsible for overseeing the administration, compliance, and enforcement of tax policies. My work involved strategic planning to ensure efficient tax collection, developing and implementing policies to improve taxpayer compliance, and maintaining transparency and accuracy in revenue reporting. I managed a team of tax professionals, auditors, and compliance officers, ensuring that operations met legal standards and that the department's objectives aligned with government goals. Key Responsibilities:

1. Policy Development and Implementation: Collaborated with legislators and government officials to draft and revise tax regulations. Provided insights on economic impact and guided policy changes for optimized revenue collection.

2. Audit and Compliance Management: Led audit initiatives and compliance checks to detect and deter tax evasion, working to safeguard public revenue through rigorous oversight. 3. Revenue Analysis and Reporting: Conducted in-depth revenue analysis, preparing reports on tax trends and forecasts to support government budgeting and financial planning. 4. Stakeholder Engagement and Public Outreach: Acted as the public face of the tax department, addressing taxpayer concerns, promoting compliance education, and ensuring accessible resources for all taxpayers.

5. Operational Leadership: Directed staff training and process improvements, modernizing department systems and enhancing efficiency through technology and innovative practices. In this role, I honed my skills in policy analysis, team leadership, and complex problem-solving, contributing to a fair and effective tax system that supported essential public services and fiscal stability.

Customer Service Cashier, 02/2023 to 04/2023

Randstad – Gainesville, GA

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Processed customer orders and accurately handled payment transactions. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Remote Agent Customer Service Representative, 02/2021 to 11/2021 Maximus Federal Reserve

• Managed inventory and restocked products to ensure availability for customer needs

• Provided exceptional customer service by addressing inquiries and resolving issues

• Collaborated with team members to optimize store operations and enhance customer experience. Customer Service Representative, 08/2020 to 12/2020 Williams Sonoma

Researched assistance requested and offered accurate information to resolve issues and respond to inquiries

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• Resolved customer inquiries, complaints and issues providing insightful solutions

• Answered inbound calls to greet and assist customers with various needs and questions

• Handled escalated callers to reach positive outcomes

• Addressed customer concerns and complaints and resolved issues promptly

• Navigated multiple systems to identify source of issue Utilized active listening skills to empathetically address customer concerns and provide personalized solutions, enhancing customer satisfaction and loyalty to Williams Sonoma.

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Security Officer, 02/2018 to 01/2020

S.A.F.E. Management

• Managed cash deposits and sales inventory, as well as counting cell phone inventory

• Provided customers with information on charges, billing, and price changes

• Attended networking events to engage with prospective clients

• Recorded sales activities and transactions in company database

• Assisted customers in locating products in-store

• Organized and restocked display racks for customer accessibility

• Implemented security protocols to ensure safety of assets, employees, and patrons. Sales Consultant Representative, 06/2015 to 09/2015 Cricket Wireless GS mobile – Chesapeake, VA

• Welcomed customers and offered assistance upon store entry

• Maintained sales floor and fitting room organization

• Promoted store credit cards, consistently achieving quotas Creating personalized cell phone plans based on customer needs and budget constraints to increase customer satisfaction and loyalty

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Build rapport with customers through active listening and personalized recommendations to drive sales and enhance customer loyalty

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Utilizing persuasive selling techniques to upsell accessories and additional services to enhance customer experience and increase overall sales revenue.

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Education

Auguste Escoffier Culinary Arts School

Associates Degree: 05/2022

Auguste Escoffier Culinary Arts School

08/2021

Woodruff Medical Testing and Training

Skills

• CPR certified

• Customer service

• Sales closing

• Client communication

• Multi-line telephone operations

• Merchandise upselling

• Team development

• Call center procedures

• Customer consulting

• Call escalation

• Product knowledge

• Remote work

• Customer satisfaction analysis

• Performance evaluation

• Self-assessment

• Information accuracy

• Inventory management

• Problem resolution

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