General Manager Customer Service
Resume:
Anna Becker
General Manager
**** ********* **, **********, *****
**************@*****.***
Employment history
General manager,
Frischs, 2021 - Present
Westchester Ohio
General manager, @
The Square, Mar 2024 -
Nov 2024
Middletown ohio
Supervisor, Miami
valley gaming, Aug
2018 - 2024
Monroe ohio
Lead diverse team in fast-paced environment, optimizing food costs and inventory. Drive cash management efficiency, ensuring robust financial performance. Implement cutting-edge marketing tools to boost brand visibility. Spearhead food safety initiatives, fostering a culture of excellence and compliance. Orchestrate seamless scheduling, balancing staff needs with operational demands. Cultivate strong team dynamics through targeted development programs. Revolutionize customer service approach, elevating guest satisfaction. Pioneer management strategies that drive operational excellence and staff engagement. Analyze market trends to refine menu offerings and pricing strategies. Leverage data- driven insights to optimize inventory management and reduce waste. Spearhead cutting-edge marketing initiatives, elevating brand visibility. Implement data- driven inventory management, minimizing waste and optimizing costs. Hiring, onboarding
Managed cash flow and liquor inventory, ensuring optimal stock levels and cost efficiency. Reduced food costs through strategic supplier negotiations and waste management. Led staff development initiatives, enhancing team skills and performance. Implemented targeted advertisement campaigns, increasing customer engagement. Streamlined operations, resulting in improved service quality and customer satisfaction. Optimized inventory management and supplier relations, driving cost efficiencies and enhancing operational performance across all areas of restaurant management. Conducted comprehensive analysis of operational processes, implementing strategic improvements that led to measurable increases in service quality and customer satisfaction.
Manage team of employees ensuring efficient daily operations and exceptional service. Streamlined hiring and interviewing process, enhancing team quality and efficiency. Implemented waste control measures, reducing costs and improving sustainability. Oversaw food management in fine dining, ensuring quality and compliance with standards.
Fostered a culture of outstanding customer service, leading to increased patron satisfaction.
Employment history
General manager,
McDonald’s, Oct 2011 -
Jun 2018
Middletown ohio
Skills
Financial Analysis Team Leadership Operational Efficiency Customer Engagement Team Development Service Quality Customer Retention Quality Assurance Sales Forecasting Relationship Building Staff Training Process Improvement Education
Sinclair community college, Aug 2024
Incomplete
Led operations, enhancing food safety and scheduling for improved efficiency. Managed inventory, reducing waste and boosting profitability. Implemented hiring and onboarding processes, integrating new team members smoothly. Developed customer recovery programs, elevating satisfaction rates. Optimized cash flow management, enhancing financial stability. Pioneered strategic hiring practices and creative advertising campaigns, fostering team growth and boosting brand visibility in the local market. Implemented data-driven inventory control strategies, significantly reducing waste and improving profitability while maintaining high-quality standards. Cultivated a positive work environment, focusing on employee retention and seamless onboarding processes for new team members.
Developed and executed customer recovery programs, substantially elevating satisfaction rates and solidifying brand loyalty.
Streamlined operations, enhancing food safety protocols and optimizing staff schedules, resulting in improved efficiency and customer satisfaction.
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