Customer Service R D

(oe) Say

ALEENA GURUNG

@ Address Dubai, United Arab Emirates

\ Phone +971-*********

Ee Email **********@*****.***

PERSONAL INFO

Date of Birth - 28/04/1992

Gender - Female

Nationality - Nepal

MaritalStatus - Single

Passport No - 12136404

EDUCATION

LANGUAGE

SLC

A.R.D. MODEL SCHOOL, NEPAL

English

Hindi

Nepali

OBJECTIVE

About me Dedicated Proficient in operating cash registers, counting money,

and resolving customer disputes. Dynamic retail professional committed to

outstanding customer service. Highly proficient in handling money and

operating POS systems. Responsible Cashier experienced at managing front

of store needs in busy environments. Friendly and energetic with strong

communication and organizational abilities. Seeking role of increased

responsibility where strengths in service and sales will be valuable.

Resourceful employee with outstanding knowledge to develop and maintain

healthy customer pipeline. Consistently works to attract new business

opportunities. Talent in administrative oversight, recruitment processes and

customer service improvements.

WORK EXPERIENCE

CASHIER CUM WAITRESS

Artuk bey Kahve café, Dubai, UAE

September 2023 to present

Job Responsibilities

Welcome customers and help determine their orders

Excellent at handling cash drawer

* Take customer orders at the counter

* Receive payments and present change to customers

Pack food items, make coffee, and fill beverage cups

Preparing drinks

. Function as the host/hostess of the restaurant.

* Receive food checks from waiters or customers

* Appeal to impatient or irritated customers, especially during rush hours

Manage the register, including all debit card and cash operations

Ensure a balance of the register at the end of the shift or working period

* Keeping the dining area clean

* Knowledge of menu and gift items

* Prepare hot and cold beverages; such as coffee, espresso drinks, and teas.

CASHIER

Bhatbhateni Supermarket, Bhairahawa, Nepal

September 2021 - July 2023

Job Responsibilities

* — Recommended products and services to customers based on

requirements,

* — Answered questions about store policies and concerns politely and

professionally, supporting positive customer experiences.

* Assisted with cashier close-down by counting drawer change and

processing vouchers.

* — Accepted customer payments for tickets and issued papers for admission

to events.

* Processed cash, cheque, credit and debit payments accurately and

efficiently, minimising till discrepancies.

* Resolved customer complaints and answered queries about store

products.

* Handled cash and card payments with precision, maintaining customer

confidentiality and discretion throughout.

Declaration

assure to serve your organization to the best of my ability and state the

facts stated by me in these documents are true to the best of my knowledge

and beliefs.

Contact this candidate