Continuous Improvement Customer Service
Resume:
Cephas Larkin
Contact
Garland, TX 75040
************@*****.***
Professional Summary
A dedicated and dynamic professional with a background in sociology, extensive experience in team leadership, and a passion for continuous improvement. Seeking to leverage my skills in critical thinking, team management, and customer service within a forward-thinking organization. My goal is to contribute to the company's success by fostering collaborative environments, driving efficiency, and enhancing overall operational quality. I am committed to personal and professional growth, and I am eager to take on new challenges that allow me to utilize my diverse skill set in a meaningful way.
Professional Strengths
Leadership & Team Management: Proven ability to lead and manage teams in high-pressure environments, balancing operational needs with team member support.
Critical Thinking & Problem-Solving: Skilled in applying critical thinking to resolve issues efficiently, with a focus on continuous improvement and kaizen principles.
Communication & Collaboration: Strong communication skills, both verbal and written, with a demonstrated ability to collaborate across departments and shifts to achieve common goals.
Additional Strengths
Logistical Planning & Execution: Adept in planning and executing logistical operations, ensuring efficiency and customer satisfaction
Employment History
May 2023-March 2024
Advanced Manufacturing Specialist • Tempur-Sealy International
Irving, TX
Spearheaded the assembly, stacking, and storage of mattress units while ensuring compliance with stringent safety and production standards. Innovated stacking methodologies to maximize storage efficiency and streamline the production process.
November 2022- February 2023
Logistics and Safety Coordinator • UPS
Dallas, TX
Orchestrated the night shift package unloading operations, with a focus on maintaining safety and efficiency through proactive communication and training initiatives. Led informational sessions to promote and uphold high safety standards across the team.
July 2021- August 2022
Automotive Assembly Technician • Toyota Motor Manufacturing (TMMK), Georgetown, KY
Expertly assembled and installed components on Lexus ES model cars, consistently adhering to 5S standards for optimal workplace organization and efficiency. Ensured top-tier quality control through meticulous inspections and fostered team collaboration to achieve unified goals.
September 2016- July 2021
Production Specialist and Quality Assurance Lead • Montaplast of North America, Frankfort, KY
As a Production Specialist, managed the operation of critical machinery and conducted rigorous quality assessments on parts. As a Quality Assurance Lead, directed the ordering of parts, resolved operational issues, and coordinated with maintenance to address technical challenges, ensuring smooth production flow.
Training & Development: Experienced in training new hires and developing standard work practices to enhance team performance and consistency.
October 2015-September 2016
Precision Assembly Specialist • Honda Power Equipment, NC
Played a key role in executing assembly processes with precision, while also mentoring new hires on best practices and standard operating procedures. Facilitated inter-departmental communication to maintain alignment and consistency in production goals.
Research & Analytical Skills: Proficient in conducting research and analysis, particularly in historical, technical, and operational contexts.
June 2012-May 2013
Technical Support Specialist • Xerox/Apple, NC
Delivered exceptional technical support across multiple Apple devices, utilizing advanced verbal and written communication techniques. Conducted extensive research to troubleshoot and resolve complex customer issues, contributing to the enhancement of Apple’s software products.
May 2009-June 2012
Logistics Operations Analyst • Carolina Express Logistics, NC
Streamlined logistical operations by analyzing and optimizing routes, ensuring timely and cost-effective deliveries. Collaborated with drivers and management to enhance logistical efficiency and customer satisfaction.
Civic Engagement/Volunteer Work/Internships
~ History Research and Curatorial Intern, Kentucky State University (2009): Worked under the guidance of a senior historian, gaining experience in historical research and artifact display. The internship included educational trips and networking opportunities, enhancing my skills in analytical research and public history.
~ Broadcast Operations Coordinator, WAUG 750 Radio
January 2008 - December 2008Managed the digital and analog switchboard operations, coordinating local and national programming schedules with precision. Ensured compliance with FCC guidelines and maintained seamless broadcast operations through effective communication with the team.
~ College Bound/College Prep Counselor, Richland College (Summer 2006): Assisted teachers and students in meeting educational goals, focusing on social development and leadership skills. The internship provided insights into the differing needs of students and educators, contributing to my personal and professional growth.
~ Recreational Facilities Manager, PQC Tigers Den
(August 2005 - December 2006) Oversaw the operations of the Paul Quinn College game room, ensuring a fair and enjoyable environment for all participants. Implemented strategies to enhance customer service and operational efficiency within the recreational facility.
~ Entrepreneurial Development Intern, Paul Quinn College (2005): Attended seminars and workshops on entrepreneurial methods and networking practices. The internship emphasized the importance of social interaction in business success, lessons that continue to influence my approach to networking and professional relationships.
~ Cultural Engagement Volunteer, Junkanoo Community Day, Nassau (2005): Volunteered under the direction of the Deputy Prime Minister of the Bahamas, assisting with preparations for the annual Junkanoo celebration. This experience deepened my understanding of Bahamian culture and broadened my global perspective.
~ Community Outreach Assistant, Purpose of God Annex (2002-2003): Volunteered under the mentorship of a senior religious leader, gaining valuable leadership and social skills. The experience emphasized the importance of community service and personal development, lessons that continue to guide my actions today.
Education
Bachelor of Arts in Sociology • 2023
Saint Augustine’s University, Raleigh, NC
General Education Development (GED) • 2005
Beaufort County Community College, Washington, NC
References available upon request
Thank you for your consideration
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