Customer Service Inventory Control
Resume:
JOSEPH ANDERSON
SKILLS
• Relationship building
• Time management
• Customer rapport
• Mechanical Knowledge
• Staff education and training
• Performance improvement
• Repair services
• Extensive Organizational Skills
• Inventory management
• Effective leader
Colorado Springs native with over ten years of experience operating a local family business. Strong leader and problem-solver with a wealth of truck accessory knowledge. Skilled in working under pressure and maintaining a positive attitude.
WORK HISTORY
August 2022 - Current
Shop Manager Autoplex, Colorado Springs, CO
June 2011 - March 2022
Shop Manager Timberline Toppers And Accessories, Colorado Springs Perform truck accessory installations with extreme care and attention to detail in timely manner.
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Install wide range of accessories to include: truck toppers, grille guards, side steps, hitches, bumpers, lighting for personal, fleet, and government vehicles.
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• Operate forklift safely and effectively.
• Manage inventory control and store opening and closing procedures. Maintain safe working environment by enforcing adherence to safety and security protocols.
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Deliver excellent customer service by addressing and resolving customer inquiries and complaints.
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Review warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
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• Inspect items for defects and damage.
• Clean and maintain production area and equipment.
• Successfully co-managed family business.
Sold and installed truck accessories with extreme care and attention to detail in timely manner.
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• Increased productivity by mastering installation and wiring skills.
• Answered calls, took messages, and responded to emails.
• Cleaned and maintained shop interior, shop bays, bathrooms, and lot.
• Operated forklift safely and efficiently to load and unload products.
• Managed inventory control and store opening and closing procedures. Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
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Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
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• Inspected items for defects and damage.
• Cleaned and maintained production area and equipment.
• Trained four new employees in truck accessory installation. Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
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Built relationships with customers and community to establish long- term business growth.
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Demonstrated products to show potential customers benefits and advantages and encourage purchases.
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CONTACT
Colorado Springs, CO 80905
***********@*******.***
February 2011 - June 2011
Canvasser Champion Windows, Colorado Springs, CO
November 2009 - January 2011
Lawn Care Provider Albin Property Services, Rush, CO
• Direct canvassing.
• Maintained grounds by trimming, weeding, and general clean-up.
• Performed clean-ups for evictions and trash-outs. Completed prompt snow removal process during and after weather events.
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EDUCATION
May 2007
High School Diploma
Coronado High School, Colorado Springs, CO
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