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Administrative Assistant Customer Service

Location:
Calgary, AB, Canada
Posted:
November 23, 2024

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Resume:

DEBORAH CHIJIOKE

Calgary, AB T*M *Y* 825-***-**** **********.**@*****.***

PROFESSIONAL SUMMARY

A highly organized and detail-oriented Administrative Assistant with 7 years of experience in providing comprehensive administrative support to enhance operational efficiency. Proficient in managing schedules, coordinating meetings, handling correspondence, and maintaining accurate records. Skilled in multitasking within fast-paced environments while ensuring exceptional communication with internal teams and external clients. Adept at using office management software, including Microsoft Office Suite and various CRM systems, to streamline workflows. Known for a proactive approach, problem-solving abilities, and strong customer service skills that contribute to smooth office operations and improved productivity. SKILLS

• Document Research & Preparation

• Proficiency in administrative softwares

(Microsoft Office Suite, Google suite, Adobe

Acrobat, iManage, Hubspot and more)

• Technical proficiency (Tech savvy and great

with equipments)

• Attention to detail

• Organization and Administration

• Fast and Accurate Typing

• Confidentiality and Professional Ethics

• Professional verbal and written

communication

• Team Collaboration

• Problem-solving abilities

• Customer service

• Time Management and Multi-Tasking

• Highly adaptable

Administrative Assistant, 01/2019- 07/2024

Wellfield Properties Limited

WORK HISTORY

• Provided administrative support to senior managers, project manager and client service teams not limited to preparation of materials for proposals, meetings, conferences and various appointments.

• Collaborated with external company responsible for the issuance of land allocation to ensure accuracy in proportions allocated and smooth transfer of relevant rights and titles to buyers thus coordinating service, improving communication and fostering positive inter-company relationship.

• Coordinated, prepared and proofread documentation relevant for real estate transactions and estate development matters.

• Provided reoccurring feedback to buyers regarding the overall progress in the development of the residential estate generally, marketing activities and other matters directly impacting land owners within the estate.

• Coordinated reoccurring estate viewings for prospective buyers.

• Managed senior managers’ calendar, scheduled appointments and meetings, booked meeting venues and also made travel arrangements and itineraries using cost effective platforms.

• Effectively managed electronic and in-person correspondences, responded effectively to complex client enquiries and escalated same to appropriate parties were necessary.

• Handled all general administrative and marketing tasks as needed improving overall efficiency at the organisation.

Administrative Assistant, 02/2017 - 12/2018

Country Hill Attorneys & Solicitors

• Created an extensive data base and filing system for properties enlisted and managed by the firm improving overall efficiency of the property department and cutting down overall feedback time by 50%.

• Proof read various legal documents, including briefs, contracts, and pleadings.

• Conducted property viewings and property managerial duties not limited to supervising staging, repairs and cleaning for properties exclusive managed by the firm.

• Reviewed, processed and generated weekly reports on the various properties managed by the firm and tasks completed by all counsels.

• Maintained organised and updated files electronically, ensuring easy access to necessary documents.

• Assisted in the preparation of invoices, cheque requisitions and expense reports for accounts of various cases being handled.

• Ensured compliance to confidentiality and data protection laws in implementation of duties Administrative Assistant, 01/2015 - 12/2015

PUNUKA Attorneys & Solicitors

• Demonstrated exceptional client communication through daily correspondence via calls and emails and coordinated electronic exchange of documents.

• Coordinated and proof read court processes prior to filing, reviewed and formatted complex documents and agreements with precision and efficacy.

• Adeptly managed external company board meetings and Annual General Meetings (AGM),circulated relevant notices, prepared meeting venues and took minutes of meetings held.

• Proof read legal briefs, memos summarising case laws and transcription of digital dictation.

• Practice management, including proactively managing lawyers’ workflow and billings. EDUCATION

Bachelor of Laws: Law, 07/2014

University of East Anglia - Norwich, UK

• Second Class Upper (Honors)

Effective Office Administration

Stone River eLearning (Udemy Certification)



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