Customer Service Account Representative

Chris Thomas

**** ******* ****** **, ***** 214-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-orientated customer service professional with extensive experience in account management, sales development, and client relations. Proven record of enhancing customer satisfaction, driving revenue growth, and fostering strong client partnerships. Seeking to contribute my skills and experience to a respected organization that values exceptional customer service.

PROFESSIONAL EXPERIENCE

Graybar Electric, Datacom and Electrical Distributor Fort Worth, TX

Senior Customer Service Representative April 2023 – November 2024

Cultivated and maintained strong relationships with existing clients while actively seeking new opportunities.

Collaborated with the sales team to provide timely and accurate customer proposals.

Managed order tracking and resolved issues by coordinating with various internal departments.

Enhanced order revenue through strategic product recommendations.

ADI Global Distribution, Security and Audio-Visual Distributor Fort Worth, TX

Account Representative January 2021 – February 2023

Drove revenue by expanding the existing account base and acquiring new clients.

Leveraged Salesforce, SAP, and other internal business analysis tools to optimize account management.

Created and presented customer quotes incorporating competitive pricing strategies.

Communications Supply Corp, Datacom and Electrical Distributor Dallas, TX

Senior Account Representative October 2017 – July 2020

Generated new business through proactive outreach and daily outbound calls.

Responded to customer inquiries and requests, providing timely quotations, and tracking sales documentation.

Collaborated with leading manufactures to drive revenue to end users and contractors.

Specialized in low voltage and security cabling solutions, security software and hardware and Audio Video products contributing to a 10% year-over-year revenue increase.

Accu-Tech Corporation, Datacom and Security Distributor Dallas, TX

Account Representative November 2002 – October 2017

Successfully penetrated Fortune 500, enterprise, and contractor accounts, achieving annual sales exceeding $2.5 million.

President’s Award Winner for surpassing sales quotas by 20%.

Negotiated strategic plans with partners to forecast sales and align business objectives.

Resolved customer issues efficiently, ensuring high levels of satisfaction and loyalty.

CORE COMPETENCIES

Customer Relationship Management

Proposal Development & Documentation

Problem Solving & Resolution

Revenue Growth Strategies

SAP

Salesforce

Time Management

Effective Communication

Microsoft Office Suite

EDUCATION

Texas State University, Bachelor of Arts in English / Journalism

Contact this candidate