Customer Service Commis Chef

PERSONAL INFORMATION

Name

Kevin Kanyari Mwangi

Date of Birth

16th May 2001

Marital Status

Single

Languages

English

Religion

Christian

PROFILE

Kevin Kanyari Mwangi

Mob: 974-******** Email: *****************@*****.***

•A highly motivated professional able to work at all levels within the organizations/department with the capacity to manage resources and targets

•Able to work in multicultural settings.

•A self-starter who can work independently and handle multiple priorities and deadlines.

•A team player with the ability to work with others to achieve high goals in a fast paced culturally diverse environment;

•A fast learner with excellent interpersonal and communication skills.

•A multi tasking individual with excellent skills on handling two or more tasks at a go.

OBJECTIVE

Obtain a position as a team-player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals

Work Experience

His Highness Amir Private affairs office(commis chef from March 2024 to date

Correct following of haccps and food safety can only ignite satisfaction in fine dining but also lead to massive increase in sales and profits in a company

Moreover correct following of recipes provided in by the executive head chefs and all leading chef leads to massive orders in an food outlet therefore meaning more profits and most importantly customer satisfaction

Duties and responsibility

To ensure that all chillers and freezers are clean and all products stored are in the correct expiration dates

To follow the executive and leading chefs recipes ensuring a home friendly 7 star rating restaurant experience

Help in producing recipes

Using all my cooking skills specialised on frying, boiling, broiling, emulsifying, baking, grilling and more to deliver a fine dining experience at to clients

Qatar airways llc food market Hamad Airport (Commis 1 levito pizza from Nov 2022 to Jan 2024

• Correct dough making and pizza sauce making and perfect oven cleaning can make a huge difference in sales and customer satisfaction

Duties and responsibilities

•Dough making and sauce making ensuring there is no wastage ensuring no losses and customer satisfaction

•Correct use of sous chef/head chef recipes ensuring perfect performance and customer satisfaction

•Ensuring that all tools used are clean and all chillers both hot and cold are well cleaned ensuring zero to none contamination

•Giving correct handover to incoming cooks ensuring correct running of operations without distractions

•Ensuring customers got what they ask for and helping them choose the best recipe when needed

Wyndham hotel Doha Qatar (commis 11) 18 may 2021 till 22 Nov 2022

• Chiller cleaning and store cleaning is key as it ensures clean production of food and avoid wastage of products enhancing more profits and efficiency in the company

Duties and responsibilities

•Ensured that all vegetables and dry store products and all meat products were cleaned and sanitized and stored in a clean place

•Ensured that my assigned station was cleaned and all orders were delivered to the customers

•Ensured that all ingredients ordered by the sous chef /head chefs were well prepared and handed over to the required personnel

•Ensured that all wastages were recorded and handed over to the required personnel

•Working under the pandemic I received correct training on how to deal with contagious diseases and how to handle people infected.

Hilton hotel Nairobi( Assistant cook )15 Jan 2020 till 14 Feb 2021)

•Responsible for asking customer orders and even serving them if needed

•Well trained to cook recipes handed over to me by the cooks

•Responsible for cleaning assigned station and helping the cooks with preparation of ingredients and food ordered by customers

•Ensure that the chillers and stores are clean and all products stored are well labelled and clean

•Greeted customers professionally courteously to cultivate and maintain a welcoming atmosphere

•Provide top of the line customer service by engaging customers and using active listening & effective interpersonal skills

•Worked as a team member to achieve the highest level of customer service demonstrating high attention to detail, organization, and ability to manage multiple task simultaneously.

•Provide the passenger with assistance and always go the extra mile with them if needed

•Assisted hotel personnel in handling special situations concerning passengers with special needs & oversize luggage.

•Often asked to assist customers who started off angry but were eventually taken care of.

Havana Restaurant Kenya (from Jan 2019 to Dec 2019)

Aprentice cook

• Cleaning all chillers and floors of the station and correctly labeling all stored products and checking for any expiry can increase products efficiency and avoid wastage

Duties and Responsibilities:

•Ensure that dishes are prepared and food is cooked according to the specific restaurant standards

•Clean all chillers and make sure the products stored are well labelled and organized

•To assist Sous/Head Chef in the development and planning of menus

•Served specialty dishes to customers at tables as required

•To report any maintenance issues to the Head Chef immediately

•Expert in using the company’s database software for data entry purposes

•To rigorously follow the company cleaning schedules

Selected accomplishments

Received exceeds expectations and exemplary ratings in five performance reviews in three years Provided exemplary service which increased guest base by 40% within 6 months

Resolved internal conflicts between waiters thereby setting an example for employee relations

ACADEMIC BACKGROUND

2015-2018 Baraka high school kenya

Certificate of Secondary Education

2010-2014 Fred’s grammar primary school Kenya

Certificate of Primary Education.

HOBBIES AND INTERESTS

•Swimming

•travelling

•Watching movies

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