Call Center Data Analysis
Resume:
Osy Garcia
Ft. Lauderdale, FL
*********@*****.***
Objective Dynamic and results-driven recruiter with 16+ years of experience, seeking a challenging role to manage the full recruitment lifecycle, from sourcing and screening to offer negotiation and onboarding. Proven ability to attract top talent, build strong relationships, and utilize data-driven insights to exceed recruiting objectives
Skills & Abilities Results-oriented recruiter consistently exceeding hiring goals in fast-paced call center and staffing agency settings. Successfully managed large client portfolios, sourcing and placing hundreds of qualified candidates annually. Skilled in full-cycle recruiting, including candidate assessment, interviewing, offer negotiation, and onboarding. Proficient in ATS, data analysis, and process improvement to enhance efficiency and quality. Experience May 2022 – May 2024
Lead Recruiter, Conduent
• Managed full-cycle recruitment for high-volume call center roles, from sourcing and screening candidates to conducting in-depth interviews and negotiating offers.
• Onboarded new hires, ensuring a smooth transition into the company by collaborating with the training team.
• Analyzed performance data and trends, identifying areas for improvement and implementing operational changes that elevated overall performance and candidate experience.
• Utilized quality auditing to proactively identify performance improvement opportunities and ensure manager accountability for coaching and documentation compliance.
• Developed and optimized workflows for candidate
screening, interviews, and offer negotiations in a remote setting, leveraging applicant tracking systems (ATS) and other recruiting tools. July 2020 – April 2022
Sr. Recruiter, Qualfon
• Managed full-cycle recruiting for a portfolio of clients, meeting high- volume requisitions for remote and in-house roles.
• Sourced, screened, interviewed, and assessed candidates, ensuring a smooth transition to the training team for successful hires.
• Onboarded and mentored new recruiters, sharing best practices and knowledge.
• Conducted regular audits of recruiting processes to ensure compliance and quality, providing coaching and feedback to colleagues. 2
• Collaborated with Operations and HR leadership to align recruiting strategies with client requirements, analyze past performance, and continuously optimize processes.
• Maintained detailed candidate rosters and master trackers using ATS and other tools, ensuring efficient workflow and data-driven decision-making. August 2018 – June 2020
Recruiter, Express Employment Professionals
• Managed a portfolio of clients in office and manufacturing environments, consistently fulfilling their evolving staffing needs.
• Sourced, screened, and interviewed candidates, matching top talent with client requirements and guiding them through the hiring process.
• Built and maintained strong relationships with clients, collaborating closely to achieve recruiting goals and identify new business opportunities.
• Proactively identified and spearheaded initiatives to expand the client base and increase revenue.
November 2014 – July 2018
Recruitment Manager, Arise Virtual Solutions
• Led a team of recruiters to consistently achieve client and departmental staffing goals, both onsite and remotely.
• Collaborated with Client Managers to analyze volume forecasts and recommend staffing solutions.
• Developed and implemented comprehensive recruiting plans, providing guidance and support to the team.
• Generated weekly and monthly reports on fulfillment efforts, using data to track performance and identify areas for improvement.
• Built strong partnerships with clients, identifying growth opportunities and expanding business scope.
• Streamlined the onboarding process for new employees, ensuring a smooth and efficient integration.
• Championed the adoption of new recruiting software and databases, collaborating with developers and IT to enhance technological capabilities.
January 2007 – October 2014
Recruitment Specialist, Arise Virtual Solutions
• Analyzed candidate pools, scheduled and conducted virtual interviews, and selected qualified candidates for contractor training based on client and company criteria.
• Developed and maintained accurate course rosters, ensuring a smooth training flow for clients and instructors.
• Leveraged various recruiting tools and platforms to source and screen candidates effectively.
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Communication Proven ability to build strong relationships and collaborate effectively with clients, candidates, and colleagues throughout the recruitment process. Excellent communicator and negotiator, ensuring transparency and alignment through proactive updates and feedback. Dedicated to continuous improvement, actively seeking and implementing feedback to enhance communication effectiveness.
Additional Skills • Proficient in various recruiting channels, including written communication, verbal interviews, and virtual platforms.
• Experience with various Applicant Tracking Systems (ATS)
• Extensive experience with Microsoft Office Suite
(Outlook, Word, Excel, PowerPoint).
• Proficient in CRM and Salesforce platforms.
• Technologically savvy with a demonstrated ability to adapt to new tools and platforms.
• Proven ability to thrive in fast-paced, high-pressure environments.
• Bilingual (English/Spanish)
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