Customer Service Quality Control

DR

DIANNA ROBINSON

**********@*****.*** 817-***-**** Arlington, TX 76011

Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Shipment Preparation

Quality Control

Product Inspections

Product Packaging

Shipping and receiving

Warehouse Safety

Work order processing

Loading and unloading

Pallet jack usage

Order Fulfillment

Customer Service

RF scanning devices

Boxing and labeling

Shelf restocking

Cash Register Operations

Customer Relationships

Computer Skills

Leadership

Microsoft Word

Sams Distribution Fort Worth, TX

Picker Packer

09/2023 - 09/2024

Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.

Verified accuracy of picked items by comparing them against pick list. Maintained cleanliness of work area, equipment and supplies used in picking process.

Utilized RF scanners to track inventory movements throughout the facility. Labeled packages accurately with destination addresses for shipping purposes.

Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Selected products and items from shelves and pallets for customer orders. Worked additional hours and shifts to meet tight deadlines during peak periods.

Cleaned and organized aisles, work stations, and floors to promote operational productivity.

Foundever Fort Worth, TX

Remote Representative

01/2023 - 06/2023

Provided customer service by answering product and service related questions.

Answered customer inquiries and provided accurate information regarding products and services.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, Summary

Skills

Experience

exchanges and technical support.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Promoted available products and services to customers during service, account management and order calls.

United States Post Office Fort Worth,

Texas

Clerk

03/2013 - 11/2022

Organized and maintained filing systems for confidential documents. Assisted customers with inquiries and complaints in a professional manner.

Processed payments, refunds, and exchanges accurately and efficiently. Managed inventory levels and maintained accurate records of all stock movements.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Conducted daily, weekly and monthly audits on store locations. Greeted customers and provided friendly customer service. Balanced cash drawers at the end of each shift.

Processed credit card transactions accurately and efficiently. Assisted customers with locating merchandise within the store. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Informed customers about product pricing and answered questions regarding products and services available in the store. Remington College - Baton Rouge Shreveport, LA

Certified in Medical Assisting

06/2011

Education and Training

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