Social Media Administrative Operations

TEVIN NDUNG’U

+254********* ******.*******@*****.*** P.O. Box 203**-***** NRB

PROFILE SUMMARY

Efficient driver and administrator with 10 years’ expertise excellently delivering services, goods and people. Expert in record keeping, on-time deliveries, assessment and data analysis. Excellent communicator with a solid record in the field. Ready to leverage soft skills like emotional intelligence and hard skills like delivery system innovation to support business solutions.

CORE QUALIFICATIONS

• Administrative operations

• Inventory management and purchasing

• Report writing

• Excellent client engagement

• Record management

• Delivery, collections and returns

• Vehicle maintenance

• Safety regulation

• Loading and unloading

• Decision making

WORK EXPERIENCE

Administrator Bonanza Valley Academy 07/2013 – 12/2014

• Directed and enhanced daily administrative operations relating to appointment and bookings, cancellations, confirmations and enquiries.

• Delivered excellent level of service to each visitor by listening to concerns and answering questions.

• Attended meetings to provide administrative support to teachers.

• Raised purchase orders, monitored payments and outstanding orders.

• Reviewed stationary supplies to identify cost-saving opportunities.

• Maximise parent engagement by maintaining open communication via newsletters, social media, emails and telephone calls.

• Performed general administrative duties such as scanning and printing. Company Driver Bewa Wholesalers Company 06/2011 – 06/2013

• Loaded and unloaded merchandise at stores and vendor locations.

• Checked-in with dispatch to determine the schedule and planned pickups.

• Completed individual and business documentation on time and with minimal errors.

• Selected most efficient route in compliance with delivery instructions and fuel policy.

• Notified supervisors of any vehicle safety concerns and issues.

• Evaluated customer needs and determine appropriate action, referring questions to management when necessary.

• Inspected and maintained gas, oil and water levels, tyres lights and brake. EDUCATION

Diploma in Mass Communication and Journalism Nairobi Institute of Business Studies June 2013

Integrated Computer Training Regional Centre for Mapping of Resources for Development March 2011

CERTIFICATIONS AND LICENCES

• Heavy Goods Driver’s License (HGV) Class BCE – Updated June 2024 REFERENCE

Available Upon Request

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