Customer Service A Team

Daritza Morel

************@**.*** • (***)• ***-**68

Multilingual(Spanish, English,Italian and little French), Customer service/trainer experienced candidate.

I’m very excited about the position and this company has very good values and benefits to offer, similar or same as I’m looking for in a company: • A great place to work •Stability Balance(life-work) • Diversity embracement • Give back• Volunteer opportunities • Work as a team

• Caring for others, treating others with respect. Please contact me if you are seeking for a loyal employee, with 20 years in the hospitality/customer service industry, who is still passionate about it after all these years, a team player, who loves to travel and is always ready for a new challenge. I speak multiple languages fluently, and care about my customers and teammates. It’s exciting to build work oriented relationships to have their trust and become the best team a company could have.

I have a bachelor degree in hospitality. I'm a US citizen, also Costa Rica and Dominican Republic with a and do not need nor will need sponsorship of any legal status in the future, willing to relocate.

I did volunteer work in Houston Texas for almost a year (English as a second language teacher) and a shelter for puppies and cats.

I'm a problem solver with social people orientation; I’m a teacher/facilitator/coach and a restorative/problem solver. I enjoy teaching new systems, a process, training, guiding new staff and also observing if the system or process has any flaws to improve to make it more effective/efficient and willing to learn other skills if the position requires them. I’m a people person with a strong,caring and outgoing personality. My skills are: •Train/Instruct •Decision making •Initiate change •Lead others •Organize •Execute

•Hiring/staffing •Manage logistics •Planner •Negociate •Collaborate •Among others. I would love an opportunity for an interview at your earliest convenience to further discuss my qualifications and fit for this position.

I'll be looking forward to your call or email. ************@**.*** • (614)• 592-9268 Thank you for the time taken in reading my resume. Sincerely,

Daritza Morel

Daritza I. Morel

P.614-***-**** Email ************@**.***

I am always open to a new challenge. In all of my 17+ year career I have been in customer service. I love different cultures, traveling and languages. With almost two decades of customer service experience, I believe in the statement “The customer is always right”. I always go above and beyond at work to anticipate their expectations and make sure their experience is as pleasant as possible. I'm looking to expand/explore new fields beyond customer service to use my knowledge, other skills, capability, efficiency, aptitude, and professionalism to fit in your company hoping that my culture and values align within. Open to relocation. Flight Attendant: Envoy Air( American Airlines): September 2022 to Present.

● Ensure the safety and comfort of our passengers

● Greet, direct, and assist passengers

● Provide public announcements

● Ensure passenger compliance with all safety requirements and federal regulations

● Demonstrate leadership, confidence, and professionalism while handling various kinds of situations including passenger inquiries, operational changes, and emergencies

● Provide clear and calm instructions during an emergency; be prepared to rapidly evacuate passengers from an aircraft

● Assist passengers with special needs, including unaccompanied minors

● Effectively diffuse challenging situations involving disorderly, intoxicated, and irate passengers

● Care for and assist ill, injured, and incapacitated passengers and may administer first aid in compliance with government and company regulations

● Carry out duties in confined spaces of aircraft aisles and galleys

● Adapt to frequent changes in the work environment such as flight schedules, variable weather, and environmental conditions

● Complete all responsibilities in a timely manner contributing to the collective effort of on-time departures and arrivals

Travel Advisor: JP Morgan Chase, from February 2022 to September2022. Providing swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience and loyalty.

● Proactively process redemption travel of the loyalty program, requirements and use my in-depth knowledge and experience to delight customers with customized travel experiences and help them make the most of their rewards.

● Maintain comprehensive working knowledge of all programs, tools and systems.

● Resolve product or service issues by clarifying the customer’s concern: determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.

● Provide training in new processes to peers and supervisors. General Manager: Holiday Inn Express Obetz, 73 rooms. January 2021 to January 2022.

● Recruiting, training and supervising the staff.

● Improving sales and revenue, extending current contracts and acquiring new ones to increase sales over $150,000 a month with just one of the companies.

● Conflict resolutions with customers.

● Payroll, inventory, planning maintenance work.

● Ensuring compliance with health, safety and hotel standards. Bilingual (Spanish)Customer Service: Root Insurance. October 2019 to December2020. General Manager: Holiday Inn Express Columbus, 59 rooms.

● Recruiting, training and supervising the staff.

● Conflict resolutions with customers.

● Payroll, inventory, planning maintenance work.

● Ensuring compliance with health, safety and hotel standards. Front desk manager assistant: Crowne Plaza Downtown Columbus, 419 rooms. November 2017 to July 2019.

● Managing the hotel membership (IHG).

● Manager on duty, team lead of the shift.

● Exceed customer expectations, and conflict resolutions with customers. Front desk manager assistant: Caribe Club & Tropical Princess, in the Dominican Republic. 2 hotels in 1 with 655 rooms in all-inclusive. February- July 2016.

● Created weekly employee schedule.

● Bracelets and office Inventory.

● Exceed customer expectations.

● Conflict resolutions with customers.

Front desk agent: Intercontinental Hotel in San Jose, Costa Rica With 372 Rooms. December 2014 to December 2015.

● Hotel ambassador to provide customers information about the area and restaurant recommendations.

● Check in- check out process.

● Group room assignments.

Graduate Internship: Gran Bilbao Hotel. 3 months graduate final Internship for Hotel Gran Bilbao, in Bilbao Spain in the restaurants and the Front Desk.

Professional

skills

Microsoft office

Database programs

Photoshop

Opera

Personal skills

Responsibility

Organization

Problem solving

Team Player

Punctuality

Fast Learner

Loyalty

Honesty

Resourceful

Language Skills

Spanish-Native

English-2nd

Language

Italian-Fluent

French-Basic

Studies:

2013:Bachelor in Tourism with an emphasis in Hospitality and Restaurant. Universidad Latina de Costa Rica.

2002: High school. Liceo Aristides Garcia Mella, La Romana, Dominican Republic.

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