Customer Service Master Data
Resume:
OBJECTIVE:
To obtain a position within a fast paced environment that allows me to demonstrate, utilize and gain positive results through effective analysis and communication
Brandy
Fletcher
Professional Experience
09/2023-08/2024
Customer Service• Wayfair• Boston,MA
Troubleshoot and resolve customer service inquiries while building a relationship with the customer
Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
Exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously looked for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
demonstrate conflict management skills and maintain professional composure
Utilized expertise, creativity, and passion to explore our products and convince your customers to buy from Wayfair
07/2022-01/2023
MDM Analyst • The Fountain Group (Millipore Sigma) • St. Louis, MO
Support the Life Science in ERP Material Life Cycle Management (LCM) enabling materials in the ERP Systems for transacting, while performing changes and troubleshooting any issue that might occur.
Facilitates the entry of master data into the SAP/ERP environment for Worldwide requests of finished goods, and local requests for semi-finished goods, raw materials and supply items from appropriate knowledge sources.
Accountable for the creation and ongoing maintenance of customer master data in SAP and ancillary systems housed within Master Data Management (MDM), etc.) to ensure the availability of timely, accurate, high quality customer master data.
Accountable to proactively identify and resolve customer master data related issues.
Identify best practices and process improvements for data management based on investigation/analysis and solicited feedback.
Incorporate process changes into appropriate audit and training materials.
Coordinate with IT support for enhancements and production support issues.
Participate in or manage small customer data related projects within or outside of the team.
Maintain key operational metrics: timeliness and accuracy to support operational excellence and a strong internal control environment.
03/2020-06/2021
Collateral Beauty Logistics, LLC
OTR Truck Driver
08/2016-3/2019
Global Material Master Analyst• Edgewell Personal Care• Chesterfield, MO
Responsible for ensuring that the quality of Material Master Data entered SAP adheres to the Global Data Governance Standards (GTIN) established by Edgewell Personal Care/One World Sync
Facilitates the entry of master data into the SAP environment for Worldwide requests of finished goods, and local requests for semi-finished goods, raw materials and supply items from appropriate knowledge source.
Responsible for MDM COE activities related to PYX Materials in both WP1(Production) OTC (Order to Cash) SAP S4HANA/ ERP instances.
Uses Go-2-Market hub an Agile Supported Platform to facilitate communication of completion of material setup via production/sales systems to appropriate business functions/project initiators.
Provides support in the area of identifying and entering master data change requests into SAP.
Work with cross-functional business units to ensure alignment of Data health and accuracy.
Assist with defining best business practices regarding data health and accuracy while supporting business initiatives driven by other cross functional teams.
Update material status based on communication from appropriate knowledge source regarding obsoleting or pre-obsoleting materials as inventory depletes.
Maintain a high level of data integrity in SAP and other databases for use by other business functions.
Responsible for maintenance of pricing and material information in SAP
Provide business support by completing data entry requests in a timely and accurate manner.
Collaborate with others via strong communication skills (written and verbal)
Responsible for the validation of correct material data in multiple databases
Ensuring the Material Master Data has been extended across plants and regions as instructed via SAP/OTC Workbook
Provides value added analysis and information to ensure data quality standards are maintained.
04/2015-7/2016
Global HRIS Analyst • Energizer Household• Town and Country, MO
Responsible for working with large amounts of sensitive data: HR Data, Compensation and bonus information and salary calculations. Review and analyze file submissions.
Daily communication with liaison to present my findings or translate the process of loading data into an understandable document and easily communicating complex ideas.
Responsible for data and coming to new conclusions based on the findings and reach out to the field or requestor (HR) to resolve errors in findings; to protect and ensure integrity of data being reported in HRIS System.
Heavy Attention to Detail: Ensuring data is precise. Responsible for vigilantly analyzing data submissions from HR Admin Globally to come to correct conclusions.
Responsible for maintaining and loading Newly Hired Employees Worldwide into the Human Resource Information System (HRIS). Working with several foreign markets, LATAM, APAC, NAM, and EMEA.
Making requested HRIS updates and validating data for 10,000+ employee Records (Personal and Employment), Hierarchy data, Bonus and Annual Compensation Data.
In charge of maintaining the integrity of data, as well as using various methods to upload, validate and issue training on loading new hire data.
Illustrate the importance of accurate data submission. Utilized several computer skills and programs to maintain employee and employment records.
Troubleshoot problems with incorrectly submitted data and work with other HR/IT Professionals to report issues in database and find solutions to resolve future issues with data submissions, system mapping and user profile updates.
01/2014-3/2015
Billing Operations Analyst • AIM Laboratories •Olivette,
Collects reimbursements by gathering, coding, and transmitting patient care information; resolving discrepancies; preparing reports. Assisted with Data conversion and data integration of Test and Panel codes in Xifin Billing System, from previous DaqBilling.
Gather billing information by reviewing patient records for completeness.
Input billing information into database; initiating electronic transmissions and medical collections of government and commercial accounts.
Resolve customer concerns in a professional and courtesy manner.
Resolve disputed claims by gathering, verifying, and providing additional information; follow-up on claims, as necessary and work to reduce charge holding, rejections, missing information and denial reports.
Prepare billing reports summarizing billings, adjustments and revenues received.
Keep current on billing and reimbursement procedures.
Adhere to professional standards, company policies and procedures, and federal, state and local laws and regulations and heavy Usage of Excel spreadsheets and formulas (vlookup).
Education
2023-2023
SavvyCoders Data Analytics/Python Bootcamp -St.Louis, MO
2002-2004
Alabama State University - Montgomery, AL
References provided upon request
4449 Maryland Ave A4
St. Louis, MO 63108
***************@*******.***
https://www.linkedin.com/in/brandy-fletcher-17233760/
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