Office Assistant Help Desk
Resume:
BHAWANA NEGI
Address
West Patel Nagar
New Delhi, 110008
Phone No: - +91-971*******
Email: - ********@*****.***
About:
Results-driven professional with 7+ years of
experience in visa management, purchasing,
operation management, and customer
service. Proven record of accomplishment of
success in leading teams, managing events,
and developing effective strategies.
Work Experience:
Office Assistant/Visa Executive/
Purchase Manager,
India International House Limited,
New Delhi (7th March 2022 - Present)
- Manage visa documentation for
international travel, ensuring timely and
accurate processing
- Source and purchase new products,
demonstrating market insight and strategic
procurement skills
- Lead exhibition participation, handling
logistics and ensuring successful
representation
- Negotiate favourable terms and finalize
deals to optimize cost-effectiveness
IT Help Desk Executive
Deldsl Pvt. Ltd., Gurgaon (January
2021 - Febarury 2022)
- Addressed customer complaints and
ensured timely resolution, resulting in high
customer satisfaction
- Collaborated with team members to
troubleshoot and resolve IT-related issues,
improving overall efficiency
- Acquired knowledge of IT processes,
including P2P connection, through hands-on
experience and training sessions
Counsellor
NIFA National Institute of Art's, New
Delhi (July 2019 - December 2020)
- Provided comprehensive counselling
services to students, offering guidance and
support
- Managed email queries and followed up on
payments, ensuring smooth administrative
processes
- Utilized online software to manage student
details, maintaining accurate records and
streamlining operations
Operation Executive
Pals Hotel & Marketing Solution, New
Delhi (1st April 2017 - September
2019)
- Coordinated with teams to ensure seamless
operations, resulting in increased
productivity and customer satisfaction
- Managed B2B processes, including
confirming bookings and managing
presentations for hotels
- Developed in-depth knowledge of the hotel
industry and travel industry, staying up-to-
date on industry dynamics and best practices
Customer Care Support Executive
AIRTEL, New Delhi (11th February
2016 - March 2017)
- Provided exemplary customer service,
addressing customer queries and concerns in
a timely and professional manner
- Effectively communicated information about
company services and schemes, ensuring
clarity and customer satisfaction
Education:
- Post-Graduation in Political Science, Indira
Gandhi National Open University (IGNOU)
(2019)
- Graduation in Political Science (Hons.), Delhi
University (2016)
Skills:
- Operation management
- Visa documentation (UK, USA, Spain, and
Swiss)
- Domestic and international exhibition
management
- Purchasing
- Front desk management
- Interest in antique hardware
Certifications:
- Best Cadet of National Cadet Corps (NCC)
- Leaders for Tomorrow (LFT)
- TECH INDIA
- Yoga
- Blind Volunteering
Place
New Delhi
Contact this candidate