Customer Service Salt Lake, Cashier cleaning...

JENA TRUJILLO

Salt Lake City, UT ***** 385-***-**** *****************@*****.*** WWW: Bold Profile Professional Summary

Proven customer service expert with a track record of exceeding customer expectations at McDonald's. Skilled in cash handling and demonstrating exceptional work ethic, I effectively resolved complaints and maintained high standards of service. My patience and empathy ensured customer satisfaction, contributing to a significant improvement in service delivery.

Skills

• Customer service

• Customer assistance

• Work ethic and integrity

• Patience and empathy

• Cash handling

• Customer service excellence

• Order taking

• Reliability and punctuality

Work History

Cashier

Rebel Gas Station

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Processed customer orders and accurately handled payment transactions.

• Met customer service goals and exceeded customer expectations.

• Resolved customer complaints and maintained clean and tidy checkout area. Customer Service Cashier 03/2024 - 09/2024

McDonald's – Salt Lake City, UT

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Processed customer orders and accurately handled payment transactions.

• Met customer service goals and exceeded customer expectations.

• Resolved customer complaints and maintained clean and tidy checkout area. Education

Diploma: General Studies

South High School - Salt Lake City, UT

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