Hotel Manager Be Your

CURRICULM VITAE

PERSONAL DETAILS

Name: Teansae Yilma

Date of Birth: 19

th

, January 1979

Marital Status: - Married

Nationality: - Ethiopian

Country of Residence: -Ethiopia

Sex: Male

Current Address: - Yeka sub-city W.12 H.No 9999/1

Mobile: - +251*********

E-Mail: ************@*****.***

Addis Ababa, Ethiopia

CAREER PROFILE

I have acquired, over 15 years, extensive hands-on experience in the area of customer service in the hospitality industry from the scratch up to the top management level. I have delivered and led teams to deliver the highest standards of service to customers so they will remain not only loyal to our products and services but also active champions.

I have also become quite adept at getting to know customer needs and offered products and services as good as the specialists to be able to promote them in new market segments. Added to this, I am a very organized and methodical person, with good attention to details which customers have appreciated over the years.

I am also agile and adaptable to new working conditions and do not need much time to get the ground hitting in a relatively new field of work. I am quick to learn and master new skills. In the meantime I develop wonderful online marketing skill and my hotel is one of the most five popular hotel in Addis Ababa by online booking.

Personal charisma and excellent communication skill makes me confident in my ability to work in any team role with the ability to drive and contribute to successful completion of any undertakings. Educational Background

Attended Subject studied

Date (From- To)

Admas University BA Degree in hotel management

Megenagna Campus

Oct1, 2015 - June30, 2019

Catering truism & training Advanced Diploma

Institute (CTTI)

Ethiopian tourism commission

From 2010 - 2014

1

CPU college Diploma in from 2007 – 2010

Information Technology (IT)

WORK EXPERIENCE

Th Bon Royal Hotel

Position Held: - General Manager

Employer: - Th Bon Royal Hotel (3- star Hotel)

: - Addis Ababa, Ethiopia (***.****@***************.***/ **@***************.***)

:-From May 13, 2024 – present

Triple e Hotel &spa

Position Held: - Advisor

Employer: - Triple e Hotel &spa (3-star hotel)

:-From November 30, 2024 – April 30, 2024

De Leopol International Hotel

Position Held: - General Manager

Employer: - De Leopol International Hotel (4-star Hotel)

: -Addis Ababa, Ethiopia (***.****@*************.***)

:-From November 16, 2023 – November 23, 2023

Tulip INN Olympia Hotel (Brand Hotel, Louvre hotel group second largest hospitality group in the world) Position: - Director of Operation (Deputy GM)

From January 5, 2019 – April 17, 2020

Hotel Lobelia

Position Held: - General Manager

Employer: - Hotel Lobelia (Family owned local 3-star Hotel) Addis Ababa, Ethiopia (www.hotellobeliaaddis.com)

From March 1, 2015 to December 29, 2019

Major duties and responsibilities

To implement authority and responsibility to all phases of daily management operations at the hotel. While providing this direction, support, monitor and control all tasks of the individual departments. Specific Duties as a hotel general Manager

• Continuous monitoring of service and customer satisfaction in all departments of the hotel. Constant awareness of the appearance of both employees and property; ensure that the standards are always met.

• Conduct routine inspection of all assigned areas including, rooms, front desk operations, bar and restaurant, kitchen, laundry, public areas, staff canteen, dormitory and lavatories.

• Conduct administrative and stock-control with the accounting department to ensure transparency and effective consumption.

• Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the company prior to the departure of the guest.

• Maintain good public relations with stake holders, with regards to the constant improvement of operations.

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Summary of Major Achievements in Hotel Management

• Design and implement successful work standard operation procedures to each section of the hotel 2

And employee manual and train employees on the implementation of the procedures.

• Create an energetic service quality team to actively observe and detect the service quality problems, composed of four members representing one non-management employee from each section in order to contribute important support the management effort to advance the service standard.

• During the last four years the team I was leading was incredibly successful and improved the sales and the revenue of the Hotel for four successive years and increased of the hotel annual net profit by more than 20%. Hence the Hotel team earned a good amount of service charge for four consecutive years which result to elevated work morale of the team and with Zero turnover.

• Effectively leads the Hotel with conducive work environment for the staff and zero turnovers.

• Represent the Hotel on average my hotel ranks in the top 5 favorite/popular accommodation provider in the online booking industry;

• please see below for references and select Addis Ababa & vicinity as travel destination:

• Expedia.com

• Hotels.com

• Orbitz.com

• Travelocity.com

• Tripadvisor.com

• Booking.com

• Jumia.com&

• Airbnb

I received many awards from online booking industry like;

• Loved by guests Award winner of 2018 from hotels.com.

• Guest review awards of 2017 from booking.com

• Certificate of excellence 2016, 2017 of Trip advisor and many more categories of awards. Ambassador Hotel (Local 4-star hotel)

Position Held: - Manager on Duty: - From November 01/2012 to June 16, 2014 Night F&B service supervisor: -from September 01, 2010 to October31, 2012 As a waiter, room service, Barman & IT assistant: - from December 23, 2008 to August 31/2010

Employer: - Ambassador Hotel, Addis Ababa, Ethiopia (www.boleambassadorhotel.com) Major Duties and Responsibilities

• Manage and coordinate all duties and activities in charge of the general manager and department heads. In general, responsible for general management and security issues within the organization as well as ensuring that customer and employee issues are properly handled according to the hotel standards and procedures applied.

• Handling the organization’s customer service, and often meet with managers and executives. Also deal with security and management concerns and responsible for the 5

Overall maintenance and safety procedures in the workplace.

• ensure that employees provide excellent customer service at all times, and their role to make sure that customers are satisfied with the products or services of the company offers, and have to deal with customer complaints. Also supervise stores and fitness clubs.

• Check cleanliness of public areas, coordinate with departments to maintain proper front office functions and assist reception. Moreover, manage staff levels in line with the requirements of the business. Motivating employees to maintain a positive work atmosphere.

• Resolves Guests problems quickly, efficiently, and courteously.

• Provide the highest standard of customer service to all hotel guests at a given standard.

• Offer personalized quality standards service for all customer interactions.

• Achieve customer satisfaction and supervising food and beverage service employees.

• Supervise and participate in the prompt and courteous service of guests. Desalegn Hotel

Position held: - Bell boy/ Room service

Employer: Desalegn Hotel (Local 4-star hotel)

Addis Ababa, Ethiopia

From: October 05/2003 to January 05/2008

Major Duties and Responsibilities

Responsible for making a good first impression on hotel guests, moving luggage, showing guests to their rooms and acting as a concierge and responsible and have superior customer service skills.

. Contact for guests and tend to needs such as mailing letters, running errands, bringing food to guests' rooms and providing information about local area attractions. Assist in keeping the hotel lobby area neat and clean.

OTHER WORK EXPERIENCE

Position held: Branch Manager

Employer: Ambassador classic Uganda Limited,

Kampala, Uganda

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From: - March 29/2014 to march 31/2015

Major Duties and Responsibilities

• Import brand suites, Shoes and shirts from Turkey and China.

• Distributes to the company shops in the country and for agents in neighboring countries like DRC, Rwanda, South Sudan and Tanzania as well.

• Manage the shops, control sales, revenue, inventory and all activities of the shops accordingly. TRAINING, ACHIEVEMENT AND PARTICIPATION

• Certified in Competence in HOTEL OPERATIONS LEVEL 1 from city Government of Addis Ababa Occupational Competence assessment and certification center January 2016.

• Accounting and Auditing by qualified structured continuing professional development from September 10-12/2015, Zanzibar, Tanzania.

• Development and implementation of quality management system based on ISO 9001:2008 from August 13-21/2014 Addis Ababa, Ethiopia

• Customer Service by Action consulting PLC from May 2- 5/2011, Addis Ababa, Ethiopia.

• Quality customer service by Ambassador Hotel Training manager from sepember15- 19/2010, Addis Ababa, Ethiopia.

Recognition from international and local NGO`s and Embassies COMPUTER SKILLS

• Diploma in information technology (IT)

• Highly competent in MICROS Hotel Property Management Software's Such as Opera PMS, Cent for Reservation, Front Office, Room management, Cashiering, reporting

• Highly competent in Opera PMS software for hotel property management System. LANGUAGE SKILLS

A. AMHARIC (Native)

B. ENGLISH (Fluent)

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OTHER SKILLS

Valid Driving License for Light Vehicles

REFERENCE

1. Kumneger Teketel Founder and Owner of Ozzie consult PLC **********************@*****.***

+251********* offices Addis Ababa

+251*****-**** (cell) Addis Ababa

2. Ashenafi Mulugeta

Managing director of Platinum Hospitality group

+251-********* (cell) Addis Ababa

3. Yonas Worku

General Manager of Sapphire Addis Hotel

+251*********(cell) Addis Ababa

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Contact this candidate