Customer Service Site Manager
Resume:
Rashidia Twiggs
Customer Service
Lake City, FL *2025
**********@*****.***
Dedicated team-player with computer and multi-tasking skills; looking to obtain a challenging and rewarding career where my experience and education will prove to be an asset to your company. Authorized to work in the US for any employer
Work Experience
Monitor Technician
Bridges International-Lake City, FL
January 2022 to Present
Electronic Monitor Specialist
• Monitor clients daily activities while at center and at the work site they are assigned to. Site Manager
Area Wide Protection-Daytona Beach, FL
June 2019 to March 2021
Contract with Local and Out of State Powerline Companies.
• FPL
• Pike
• Duke Energy
Set up the safety zones, flagging traffic.
File Clerk
Off Lease Only-West Palm Beach, FL
December 2018 to May 2019
Filing alphabetically and numerically files in excel spreadsheet. Scanning documents to accounting department files.
Customer Service
TP USA-Boca Raton, FL
April 2016 to August 2018
• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that all appropriate changes were made to resolve customers' problems Customer Service/ Sales
Alorica-Cutler Ridge, FL
April 2014 to December 2016
• Determine changes and charges for services, collect deposits in the system.
• Make payments, or arrange for billing options for those that qualify.
• Refer unresolved customer grievances to the designated departments for further investigation.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Representative
H & R Block-Miami, FL
December 2006 to April 2009
Client Service Professional
• Operated computers programmed with accounting software to record, store, and analyze information.
• Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
• Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software.
• Received, recorded, and bank cash, checks, and vouchers.
• Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
• Coded documents according to company procedures.
• Reconciled or noted and reported discrepancies found in records. Assistant Manager
Prestige Funding-Clifton Park, NY
March 2004 to June 2006
• Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Directed or coordinated the supportive services department of a business, agency, or organization.
• Planned, administered and controlled budgets for contracts, equipment and supplies. Receptionist
Di Prima Rentals-Albany, NY
January 1998 to August 2004
• Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
• Maintained records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
• Determined and certified the eligibility of prospective tenants, following government regulations.
• Prepared detailed budgets and financial reports for properties. Education
High school or equivalent in General studies
Albany High School - Albany, NY
September 1986 to June 1990
Associate in Computer course
Sullivan & Cogliano Training Center - Miami, FL
Associate in Accounting
Mildred Elley Business School - Albany, NY
Skills
• Customer Service (10+ years)
• Data Entry (10+ years)
• maintenance (10+ years)
• Receptionist (10+ years)
• RETAIL SALES (10+ years)
• Filing (10+ years)
• Accounting Software
• Accounts Payable
• General Ledger Accounting
• Accounts Receivable
• Microsoft Excel
• Microsoft Word
• Clerical experience
• Typing
• Bookkeeping
• QuickBooks
• Microsoft Office
• Driving
• Office experience
• Office management
• Front desk
• Multi-line phone systems
• Calendar management
• Phone etiquette
• Organizational skills
Contact this candidate