Project Management Customer Service
Resume:
PROFESSIONAL SUMMARY
Having specialised in a range of business management and customer
service roles, combined with my academic qualifications and professional certifications, I have gained exposure to and established a variety of technical skills, relating to client engagements, project management, data management, stakeholder management, scheduling & planning, and training & development. A proactive, self- motivated individual, with strong communication and organisational capabilities, I relish the opportunity to work, either independently or as part of a team, enjoying the challenge of taking on new roles and responsibilities. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Accomplished student, pursuing computer sciences eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Customer-oriented team member with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Administrative leader offering experience prioritising and delegating tasks to drive goal achievement. Expertise includes schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Professional project management specialist with experience working with teams to Grand Prairie, Tx 75050
****************@*******.***
British
SKILLS
RICHARD
BALOGUN
• Stakeholder Management
• Strategic Planning
• Client Engagements
• Customer Service
• Project Management
• Data Management
• Financial Coordination
• Training & Development
• Staff Supervision
• Risk Assessment
• Health & Safety
• General Administration
• Inventory Management
• Leadership skills
• Team Leadership
• Microsoft Excel
• Client account management
• Issue resolution
• Conflict Resolution
• Digital marketing
• Invoicing
• Customer relationship building
• Operational support
• Competitor analysis
• Contract management
• Logistical planning
• Production reporting
• Staff mentoring
• Team motivation
accomplish short- and long-term project goals. Managed budgets and monitored project costs. Talented security Managerwith expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
WORK HISTORY
Building security manager, 02/2022 - Current
VFS Global, Manchester, Lanc
Security/Concierge, 05/2021 - 08/2022
RGB Facilities
Student Liaison Welfare Officer, 10/2021 - 02/2022 Reed Services
Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
•
Maintained smooth-running business operations by delegating priorities to staff abilities.
•
Led and managed administrative staff to maintain smooth daily operations.
•
• Building security
• Receiving phone calls and enquiries
Serving as first point of contact for any incoming telephone calls visitors on a face to face basis
•
• Resolving and mitigating any identified health hazards
• Issuing replacement keys for guests or visitors
Demonstrating strong attention to detail to accurately log, retain and distribute precise reports
•
Accurately schedule bookings, whilst registering visitors and checking people in onto in-house systems
•
Secured cash and valuables against on-property loss or interference during transport.
•
Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
•
Demonstrating strong conflict management skills to challenge and de-escalate hostile situations, whilst resolving issues of poor behaviour and student attitude
•
Carrying out regular ID card checks, overseeing the system used to administer the functionality of student badges (SiPASS)
•
Serving as liaison to mitigate and calm any disturbed behaviour, utilising expertise to identify potential trouble spots
•
Employing strong communication skills to establish effective relationships with key school contacts and delivery partners to maximise promotional opportunities, formulating networks with the schools
•
Promoting the college's 'school links' offer in schools (14-16s), providing information, facilitating applications, and liaising with college reps to coordinate the overall schedule.
•
Security Service/Construction Site, 06/2021 - 10/2021 Adept Cooperate Service
CCTV Operator, 02/2021 - 06/2021
Absolute Digital
Security Officer, 11/2019 - 02/2021
Impact Security, Manchester
Support Worker, 04/2019 - 06/2019
GMG Care, Grays
• Autonomously lock and unlock premises to ensure security
• Undertaking regular patrols across internal and external areas
• Control Room / CCTV
Accountable for maintaining the appropriate and optimum usage of the CCTV system
•
Providing support to security staff to detain individuals identified as committing an arrestable offence
•
Serving as first point of contact for lifts and fire disabled refugee points intercoms, providing assistance to customers in distress
•
Maintaining the perimeter security and integrity of the building constantly, particularly throughout non-operational hours, interrogating all visitors to gain reasons for being on-site
•
Stakeholder management, relating to colleagues, senior management, junior staff/trainees, clients, and third-party agencies
•
Maintaining a safe environment through the implementation of company regulations and security protocols, with regards to completing thorough security checks for restricted access areas, producing damage reports and incident logs in accordance with Standard Operating Procedures, and responding to emergency situations efficiently, with reference to health & safety, fire hazard training, and onsite risk assessments
•
Monitoring and maintaining closed-circuit television (CCTV) equipment, in order to assess any potential risks involved across all company activities, utilising cross-departmental coordination and stakeholder communication skills, to accommodate and plan for any possible issues or delays
•
General administrative duties, including report writing, patrol rotas, client correspondence, and information distribution.
•
Client engagements, liaising directly with patients and ensuring that all medical administration services are in accordance with industry standards, while offering high levels of compassion and interpersonal sensitivity
•
Exhibiting efficient communication skills, in order to provide key medical information and answer any client enquires effectively, while collaborating well with other members of staff, all in order to ensure optimal treatment for the client and smooth operations
•
Providing constant support and assistance to clients, from both hands-on and supervisory roles, taking care of issues relating to personal care, hygiene, socialising, transportation, and booking appointments.
•
Care Coordinator, 03/2018 - 04/2019
Hereigns Prospects Healthcare
Floor Manager, 04/2007 - 03/2018
McDonald's Restaurant
Retail Security, 02/2010 - 11/2010
PA Security Guard
EDUCATION
Certificate in CompTIA, 01/2023
Level 2 Safety Fire Marshal Certificate, 01/2019
SIA Door Supervisor Badge, 01/2019
Rapport and relationship building with all relevant stakeholders, relating to service users, care workers, and other medical professionals
•
Strategic planning and coordination of care worker schedules, with a specialised focus on providing optimal levels of quality & customer service
•
Client engagements, via telephone, face-to-face & online communication, with reference to handling enquiries and providing on-call support
•
Conducting the interview process, involving completing full background checks on prospective service users, as well as identifying and assessing any potential risks involved in the process, before devising individual care plans.
•
Coordinating restaurant operations, ensuring that all food/drinks are consistently prepared and served according to industry standards, while providing an optimal customer experience through high levels of hospitality and client engagements
•
Targeted sales activity and engagement, overseeing store promotions and ensuring all monthly targets and KPIs are delivered
•
Inventory management, including stock control, rotation & replenishments
•
Financial coordination, relating to till management, transactions, cash handling, and monitoring labour costs, in order to maximise profitability
•
Coordinating the training & development of staff, including onboarding, and providing ongoing support with day-to-day duties
•
Implementation and adherence towards health & safety best practice.
•
Maintenance and operation of on-site CCTV equipment, in order to monitor any potential risks, identify security threats, and report any incidents or areas of non-compliance, in accordance with company procedures and policies
•
Assessing and evaluating any potential risk factors through regular site patrols, in order to ensure optimal business efficiencies in a high-paced working environment
•
Database management, relating to filing incident reports, as well as maintaining exemplary standards of data confidentiality and discretion.
•
CCTV SIA Badge, 01/2019
ROF Diploma Level 3 in Adult Care, 01/2019
Health and Safety Diploma Level 3, 01/2019
TD Awareness Certificate, 01/2019
PMVA Certification, 01/2019
BSc (Hons) Computing
University of Bolton
NVQ Level 2 in Hospitality Services, 01/2011
European First Aid at Work, 01/2010
Diploma in Web Design (GCSE NQF Level 3), 01/2010
UKCAT College, Manchester
Diploma in Business Administration, 01/2009
Kings College Manchester
Diploma in Computer Studies, 01/2006
Excel Computer Institute, Lagos, Nigeria
Senior School Certificate Examinations (SSCE), 01/2004 West African Examination Council (WAEC)
Contact this candidate