Customer Service Representative
Resume:
Regina (Gina) James
Experienced Customer Service Representative
Las Vegas, NV 89107
*********@*****.***
Friendly and courteous individual who excels in delivering first-rate service in a fast-paced professional
environment. I foster positive relationships with guests to promote customer loyalty. I pride myself in
meeting and
exceeding goals and building relationships with customers, while delivering positive experiences
through high quality customer care. I have worked 3 years remotely, and have the necessary
equipment needed to work independently and effectively from home. I am skilled in giving customers
my full attention and taking the time to listen and understand issues and being able to resolve
problems. I know the importance of having integrity, loyalty, and dedication in my work.
I am an innovative problem solver and a fast learner. I follow direction well, and also a self starter. I
am driven to learn constantly and look forward to meeting and exceeding goals daily. I pride myself in
delivering the highest level of customer service.
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
DraftKings - Las Vegas, NV
August 2019 to July 2023
Customer Service Representative DraftKings - Las Vegas, NV
August 2019 to June 2023
Online gaming Corporation, I assist customers via chat, email, and phones. Assuring all customer
accounts are documented and any issues are resolved with the first contact. The ability to multi-task,
and work under pressure and during stressful situations. Currently hold 8 online gaming Licenses.
Check Processor
Arthur J.Gallagher - Las Vegas, NV
March 2018 to June 2019
Responsibilities include organizing and maintaining checks, files accurate account documentation, and
correspondence. Review check information for accuracy and enter checks into appropriate systems.
Research information to aid in problem resolution and log relevant information into Excel. Ensure
all incoming checks are processed promptly, updated, and documented in claim information. My
knowledge consists of the principles and procedures of filing and record keeping. Knowledge of insurance
terminology and processes, administrative and clerical procedures such as word processing, and
managing files and records. Knowledge of principles and processes for providing excellent customer
service. Job skills include typing 45-55 wpm, Windows, Microsoft Excel, Microsoft Outlook, Phone
operation skills, and Data entry. The job requirements I possess are adaptability/flexibility being open
to change, my attention to detail and the importance of detail, and being thorough in completing work
tasks. I am dependable, a team player, and can work well with others or alone with little or no supervision.
I am a listener and follow directions as required.
Customer Service Agent - Call Center
United Health Care - Las Vegas, NV
August 2015 to January 2018
Responsibilities include fielding all
Inbound calls from members. Experienced customer service agent for all Medicare/Medicaid/ United
Health Care members. To quote accurate and current member eligibility and benefits. Researching
claim inquiries, posting insurance payments, scheduling Dr appts for members, answering prescription
drug coverage questions, I obtain pre-authorizations and work closely with Pharmacies, Providers and
Hospitals. I am trained on HIPAA and PHI rules, regulations and guidelines.
Front Office Assistant
H&R Block - Las Vegas, NV
December 2008 to June 2016
Earned management trust by serving as key holder, responsibly opening and closing store.
Directed calls to appropriate individuals
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
and efficiently.
Provided an elevated customer experience to generate a loyal clientèle.
Politely assisted customers in person and via telephone.
Organized store merchandise to promote visually appealing environment.
Education
Associate in Hotel Resturant Management
Northern Arizona University - Flagstaff, AZ
1985 to 1987
Flagstaff High School - Flagstaff, AZ
1982 to 1985
Skills
• Customer Service experience, inbound call center, cash handling, data entry, computer literate,
Windows operating systems, Microsoft excel, Microsoft Outlook, Phone operation skills, Record
keeping, 45-55 wpm typing skills, Operstion of multi office machines copier,faxing scanning printers
problem solving (10+ years)
• Data Entry
• Customer Service
• Customer Care
• Call Center
• Customer Support
• CSR
• Clerical Experience
• Office Experience
• Microsoft Office
• English
• Phone etiquette
• Computer Networking
• Technical Support
• Help Desk
• Computer skills
• Remote Access Software
• Live Chat
• Word Processing
• Desktop Support
• Software Troubleshooting
• Remote access software
• Desktop support
• Windows
• Live chat
• Technical support
• Zendesk
• Customer service
• Typing
• VPN
• HIPAA
• Front desk
• Clerical experience
• Jira
• Research
• Guest services
• Help desk
• Medical terminology
• Operating systems
• Google Suite
• Documentation review
• Tax experience
• Hospitality
• CRM software
• Software troubleshooting
• B2B
• Computer skills
• Phone etiquette
• Microsoft Outlook
• Slack
Certifications and Licenses
Medicare and Retirement MA Certificate
August 2015 to Present
Driver's License
Assessments
Administrative assistant/receptionist — Proficient
November 2023
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative support professional fit — Proficient
August 2020
Measures the traits that are important for successful administrative support professionals
Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
August 2023
Demonstrating customer service skills in a call center setting
Full results: Proficient
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Extensive 8 week training to become
Customer Service Advocate/Agent for United
Health Care
Exceptional communication skills Credit card processing
Hospitality background Reservations and booking experience
Front desk experience Guest services
Efficient Professional and mature
Service-oriented Articulate and well-spoken
Computer knowledge Dedicated team player
Data entry
Contact this candidate