Customer Service Delivery
Resume:
Shelisha Cox
**** ***** ******** **** ** Apt. ***6, Dallas, 75236, TX (US)
**********@*****.***
PROFESSIONAL SUMMARY
Customer-focused, performance-driven executive with extensive experience and verifiable success in the
areas of pharmaceutical sales, marketing, and communications. Strong ability to develop strategic plans
and drive execution to increase business growth, development, and revenues. Dedicated leader equipped
with an entrepreneurial mindset, advanced technical skills, and exceptional customer service delivery.
Applicant with 3 years of experience providing exceptional customer service and creating customer-centric
environments within big-box stores. Competent, dependable professional equipped with basic selling
skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable
leader seeking role as a retail customer service manager.
EMPLOYMENT HISTORY
Customer Service Delivery Consultant, Chime Solutions . Dallas, Texas
Oct. 2019 - Nov. 2022
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Greet and log in patients arriving at office or clinic.
• Contact medical facilities or departments to schedule patients for tests or admission.
• Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing
monthly statements to patients.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Schedule appointments for patients.
• Maintain patient recall system.
• Design information storage and retrieval systems, and develop procedures for collecting, organizing,
interpreting, and classifying information.
• Guide clients in the development of skills or strategies for dealing with their problems.
Front End Supervisor, Ross Dress For Less . DeSoto, Texas
Mar. 2009 - Nov. 2021
• Interview, select, and train warehouse and supervisory personnel.
• Prepare sketches, floor plans, or models of proposed displays.
• Instruct sales staff in color coordination of clothing racks or counter displays.
• Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for
each display.
• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
• Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
• Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and
vouchers, balancing cash drawers, and making deposits.
• Bag or package purchases, and wrap gifts.
• Help customers try on or fit merchandise.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Place special orders or call other stores to find desired items.
• Clean shelves, counters, and tables.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Inventory stock and requisition new stock.
• Greet customers and ascertain what each customer wants or needs.
EDUCATION
Franklin D Roosevelt, Dallas, Texas
High School Diploma, Computer Programming, May. 1997
SKILLS
Management Experienced Customer Service Support Expert
Cash Handling Expert
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