Financial Services Training Content

Jeanne Cygnus, CPT 847-***-**** ******.******@*****.***

PROFESSIONAL EXPERIENCE

Biology and Culture Publishing, Mundelein, IL October 2022 – Current Author of “Why do Babies Do That: Every Parent’s Battle between Culture and Biology” Writer for corporate training content

Research pending publication in February 2025

W.W. Grainger, Lake Forest, IL July 2022 – August 2024 Learning and Delivery Consultant – Financial Services, training New Hires Learning and Delivery consultant for the Collections department of Grainger’s Financial Services & Treasury. Role included writing training content, and leading New Hire Training Content creation for interdepartmental training and presentation Customer Care Representative / New Hire Coach

Handled inquiries, resolved issues, and provided solutions with speed and accuracy. Partnered with sales teams to manage complex orders, supported big projects and maintained up-to-date customer records. Content creation and training for new hires.

Cygnus Lactation Services / LactCorp Solutions Mundelein, IL; Skokie, IL; Kenosha, WI July 2002– December 2021 Owner, CEO

Managed and ran a busy private practice with multiple offices; Corporate Services provider. LactCorp Solutions, a Cygnus Lactation Subsidiary, provided corporate lactation support and packages to corporate leaders including Deloitte and IBM.

As part of my ownership role, I was directly involved in:

Employee Hiring / Training

Creating a training program to help interns become IBCLCs

Payroll, Accounts Payable, and Accounts Receivable for both businesses

Guest instructor for Rosalind Franklin University Medical School for Nurse Practitioner education

Educational Development – Lactation and Infant Development for healthcare professionals and patients

Public Speaking to healthcare professionals, students, and parents

Creating nationwide call center and shipping network to provide telephone support and supplies across the United States including Puerto Rico and Guam

Lake County Sheriff’s Office January 2022 – August 2022 Auxiliary Sheriff’s Deputy (volunteer)

Assisted in traffic control, public safety, de-escalation of tense situations, and general public safety EDUCATION

Grand Canyon University September 2024 - Current

Bachelor / Master’s in Health Care Administration

Phlebotomy Training Specialists October 2024

NHCO Certified Phlebotomy Technician – CPT - N24110724 National Valid through 10-31-2026 PeriNatal Mental Health Certified – PMH-C October 2019 Internation Board of Lactation Consultant Examiners July 2002 International Board Certified Lactation Consultant (IBCLC) Through 2022 Jeanne Cygnus, CPT 847-***-**** ******.******@*****.*** UNIVERSITY OF Delaware September 1986 - May 1991

Bachelor of Sciences in Biology

SKILLS

Excel Word Power Point Content Creation Training

Writing Interpersonal Skills Exec. Planning SAP

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