Customer Service Data Entry

CYNTHIA A. TURNER

Florissant, MO ***** **********@*****.*** 314-***-****

OBJECTVE

Objective: To seek a challenging position utilizing my soft and hard skills as a trained Customer Service Representative, who can work in a fast paced environment. Expertise in:

SAP

Payroll

Data Entry

HR Auditing

Problem Resolution

Mentoring/Coaching

Training

Customer Service

PROFESSIONAL EXPERIENCE

Eastman Chemical / Flexsys, Sauget, Illinois

Site Administrative Specialist 2021 – Current

Note Taking for – Weekly Site Meeting and Grievance Meeting (any other requests)

Check Deposits – RIMCO and Misc Checks

Submit invoices for payment (Concur)

WGK Control Documents

Send an email for Monthly Birthday Wishes

Send Condolence emails

Coordinator for the United Way

Post Job Bids (Maintain in Share point)

Cintas Boot Truck Coordinator:

Create Employee badges for three sites:

Conduct phone screening

Contact potential candidates to schedule interviews (Internal/External)

Eastman Chemical Company, St. Louis, MO

Customer Service Specialist 2017 – 2021

Interact directly with customers, consumers, sales representatives and field sales management

Provided excellent customer service

Manage customer purchase orders, including order entry for invoicing, customer requests, inquiries, complaints and entering forecast

Tracking shipments

Provided sales support

Inventory analysis

Manage customer records

Backup colleagues as needed

Specialty Fluids – Account Specialist 2016 - 2017

Enter orders and provide order details back to customer

Release to warehouse when appropriate

Work with Credit Department to resolve tax issues

Process returns

Update pricing in Vendavo System

Customer Service Specialist 2016 – 2016

Interact directly with customers, consumers, sales representatives and field sales management

Provide excellent customer service

Order Entry and management of sales orders for our domestic Dealer Network

Tracking shipments

Providing sales support

Inventory analysis

USBANK, St. Louis, MO 2012 –2016

Quality Specialist – Mortgage Default Department

Promoted to Quality Specialist

Primarily responsible for call monitoring and case auditing

Ensure Policy and procedures are up to date according to US Bank policy and procedures manual

Experienced and in compliance with; TCPA, TILA, HMDA, RESPA

Relationship Manager – Mortgage Default Department 2011 -2012

Assisting Home Owners with Loan Modifications

Advising Home Owners of Loan Options

Liaison between Processors and Customers

Assisting with monthly mortgage payments

Assisting Home Owners with information regarding “Sale Date of Home”

Working with Realtors regarding “Short Sales”

MONSANTO, St. Louis, MO 2004 – 2010

Human Resources Representative – CES

Serve as primary contact to provide human resources support for over 2000 employees.

Act as resource to HR Generalists, People Managers and Employees on Monsanto US policies.

Process all new hires and conduct new hire orientations.

Process termination paperwork and ensure compliance with laws, regulatory mandates and company policies.

Handle the International Assignment group

Prepare monthly audit reports (SOX)

Serve as a trainer/mentor for new hires

US BANK, St. Louis, MO 2001 2004

Analyst

Served as primary contact with the international department to maintain and update Assignees records and process monthly payroll.

Managed 12 vendors in Nebraska and North and South Dakota and solved employee issues.

Guaranteed daily financial transactions were processed by validating the available hours for pickup and delivery for 55 branches.

Monitored day-to-day operation of routes and immediately communicated problematic situations to Managers.

Verified preferred couriers were in compliance with bank policies and procedures by ensuring personnel were meeting pickup and delivery schedules and were properly identified.

Adhered to strict daily deadlines by completing transactions between branches and Operations Center in a timely manner.

Controlled a $200,000 East Financial annual budget.

Created and designed Contingency Manual and prepared presentation to secure air insurance after 9/11 occurrence.

Senior Human Resources Coordinator 1999 – 2001

Provided administrative support for over 800 employees in the Operations HR Division.

Supervised intern and co-op student

Performed applicant testing, phone screening, background and reference checks.

Interviewed candidates for Recruiters and conducted New Hire Orientations.

Interfaced with all management levels in person, phone, and in writing for scheduling interviews.

Resolved escalated issues by intervening between employee and manager.

Attended Job Fairs to screen potential employees

Compliance Coordinator 1999

Processed insurance license appointments for new representatives.

Verified employment information for compliance with NASD guidelines.

Renewed over 200 insurance licenses to avoid late charges and fees.

Maintained information database for 250 brokers to schedule registrations and appointments.

Arranged continuing education classes for brokers.

ALLIANCE BLUE CROSS/BLUE SHIELD OF MISSOURI, St. Louis, MO 1998 - 1999

Performance Auditor

Monitored monthly quality performance on the Federal and Group Accounting Departments.

Performed quality duties on Federal Claims area.

Issued MNIS monthly reports.

MONSANTO/SOLUTIA, INC., St. Louis, MO 1997 1998

Customer Service Representative

Interacted directly with customers, consumers, sales representatives and field sales management.

Provided written and phone correspondence to provide optimum customer service.

Maintained and enhanced sales of company products to new and existing customers.

Coordinated special shipping requests with distribution management and customers.

Researched and evaluated verbal and written inquires and prepared responses to customers.

Established high levels of service on an individualized basis with assigned major accounts.

ALLIANCE BLUE CROSS/BLUE SHIELD OF MISSOURI, St. Louis, MO 1984 - 1997

Billing and Service Specialist/New Group Specialist

Supervised staff of five employees.

Interacted with Marketing Department, Customer Service and Finance.

Received and reconciled monthly payments from customers.

Maintained and develop positive relations with both internal and external customers.

Ensured client satisfaction through accurate and timely billing of monthly premiums.

Maintained customer insurance profiles on two healthcare systems.

EDUCATION

M.A., Human Resources Management 2001

Lindenwood University, St. Charles, MO

B.A., Human Resources Management 1999

Lindenwood University, St. Charles, MO

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