Customer Support Service

JUSTICE E. UPTON

*** ********** **. ****: 678-***-****

Forest Park Ga 30297 ***************@*****.***

OBJECTIVE

To obtain a position within an organization that will utilize my experience and skill set while I grow. OVERVIEW

• Tenacious, results-oriented professional with a strong work ethic, positive attitude and superb attention to details.

• Proven record in providing customer support, and customer satisfaction within various industries.

• Excellent skills in organizing, planning, coordinating and problem-solving.

• Flexible/adaptable; rapidly assimilate new processes, services and procedures. AREAS OF EXPERTISE

Compliance with Policies, Contracts and Regulations Food Handling Certification

Coaching and Development

Management

Customer Service and Satisfaction

Payroll and Operations Management

Compliance with Policies, and Regulations

Home Health Care Aide

EXPERIENCE

Domino’s Pizza 2016 - 2023

General Manager

• Manage company's assets by ensuring the restaurant is clean organized and following safety and security standards at all times.

• Share and utilize customer feedback to improve restaurant operations and build brand loyalty Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

• Demonstrate operational skills including making quality products and ensuring each product meets corporate standards and accurately reflects the customer's order. Ann & Bill’s Family Restaurant 2013 - 2016

Server

• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to upsell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld (POS) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed

Glen Cove Nursing Agency 2014-2015

Certified Nursing Assistant

• Observe physical and emotional changes and reported patient conditions to nurse.

• Help residents with basic hygiene necessitates.

• Provide physical and emotional support.

• Promptly respond to residents needs.

Destiny’s Place Salon 2010 - 2011

Receptionist

• Take and record clients’ contact information in the salon database

• Operate the cash register, take payments for services rendered and issue change and receipts

• Ensure that the cash drawer or register is balanced at the end of the day

• Maintain positive work relationships with vendors to ensure that sufficient salon supplies are available VOLUNTEER WORK

Prairie Estates Nursing Home 2009 - 2010

• Provide limited direct patient care

• Assist patients with mobility, grooming, toileting and dressing

• Answer patient call buttons•

• Assist residents in transferring from bed to wheel chair and vice versa

• Transport patients from to and from procedure rooms

• Assist nurses in moving patients and providing supplies EDUCATION

Atlanta Health Careers Institute January 2016

Completed course in Phlebotomy

CPR Certification

Job Corps Nov 2012

Completed Course Medical Administrative

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